Implementation Services Engineer - Madrid, España - Hashicorp

Hashicorp

Empresa verificada

Madrid, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

About HashiCorp

HashiCorp is a fast-growing startup that solves development, operations, and security challenges in infrastructure so organizations can focus on business-critical tasks.

We build tools to ease these decisions by presenting solutions that span the gaps. Our tools manage both physical machines and virtual machines, Windows, and Linux, SaaS and IaaS, etc.

About the role...

We are building a team of Implementation Services Engineers to ensure the successful delivery of HashiCorp's solutions for our enterprise customers.

As a member of the Customer Service & Support organization, the Implementation Engineer will be responsible for the project management and technical aspects of implementations.

This starts with an internal hand-off with Sales all the way to a successful deployment, and a hand-off to the designated Technical Account Manager.

In this role you can expect to...

Participate in the full lifecycle of a client implementation from initial internal handoff from our sales team and sales engineer to installation, system configuration, and testing
In some cases, you are also expected to provide some amount of training and limited post implementation support
Be a Subject Matter Expert (SME) on HashiCorp architecture, tools and products
Provide guidance for business decisions during the implementation from a technical perspective on issues such as: performance, scalability, reliability, and security
Work with our Product Management, Product Engineering and Support team to resolve issues that occur during the implementation
Manage the implementation plan, sharing weekly status reports
Set, manage and meet mutual expectations with the customer to ensure satisfactory completion of implementation projects
Handle escalations where necessary and manage customer as well as internal resources expectations
Facilitate discovery and requirements analysis sessions with customers and the HashiCorp team
Develop project plans and estimates in order to deliver on time and within budget
Track and report project metrics to ensure project success and mitigate risk

You may be a good fit for our team if you have...

3+ years Technical Account Management, Customer Support experience or Sales Engineering experience or equivalent experience practitioners are highly encouraged to apply
At least 3+ years in a customer facing role/customer success role
Proficiency with Vault in a production environment preferred
Ability to provide guidance for HashiCorp product deployment with strong skills in infrastructure architecture, cloud, IT operations, security, and development technologies and processes
Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms
Proficiency and/or knowledge of existing HashiCorp tools such as Vagrant, Packer, Terraform, Consul, Nomad, Vault and others
Expertise in open source and SaaS is a major advantage
Experience with implementing software products or solutions to large enterprise companies
Excellent presence; strong written and verbal communication skills
Upbeat, passionate, and unparalleled customer focus
B.S. degree in an engineering or similar program from an accredited college / university preferred or equivalent experience

HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be. #LI-JN1 #LI-Hybrid

Life at HashiCorp:

HashiCorp is driven by our people and our principles which have been the foundation of everything we do since the company was founded in 2012. Join us on our journey as we work to support the world's most innovative companies as they transition to cloud and multicloud infrastructure through simple yet powerful workflows and automation

About HashiCorp:

HashiCorp is proud to be an Equal Employment Opportunity employer.

We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.

We also consider qualified applicants with arrest and conviction records consistent with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.