- Gain and maintain a thorough understanding of Account Health Support programs and services – know who we are and how we serve our customers.
- Build strong relationships with Selling Partners across the program; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.
- Provide prompt and efficient education and service to Amazon Sellers including appropriate escalation of Sellers' issues.
- Maintain a positive and professional demeanor always portraying the company in a positive light while effectively managing critical issues.
- Liaise with other departments as required to resolve Seller's issues and questions.
- Identify Seller and Risk Manager success barriers, provide solutions, and drive change through business improvement initiatives.
- Demonstrate excellent time-management skills and the ability to work without assistance while using departmental resources, policies and procedures.
- Identify proactive documentation of operational procedures required to tackle known risk related patterns.
- Proven ability to work in fast paced, ambiguous environment where decisions are made without compromising on customer experience.
- Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channel including improvement suggestions.
- Contribute to a positive team environment and proactively aid team members with difficult contacts as needed.
- Strong investigative skills to find the root cause of metric issues and the ability to provide viable solutions to Sellers.
- Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and grace.
- Proven ownership and bias for action; willing to move quickly and decisively to resolve an issue.
- Interpersonal skills with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
- High level of integrity and discretion to handle confidential information.
- Demonstrated ability as a critical thinker with the vision to work both tactically and strategically.
- Ability to compose a grammatically correct, concise, and accurate written and verbal response.
- Demonstrated experience working with cross departmental teams with proven collaboration skills.
- Excellent process knowledge of all policy verticals.
- Consistently meet or exceed performance goals to match the next level.
- Not on any documented warning for performance or behavioral issues within the last 6 months.
- Flexibility to work various shifts, including potentially working one weekend day, full weekends, or alternative start-end times.
- Consistently exceeds L3 metric goals.
- Experience working as an L4 Sr. Specialist/Lead and/or in a customer service environment, preferably within a contact center.
- Proven analytical thinking with a natural tendency to use data in decision-making and prioritization.
- Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns.
- High level of integrity and discretion to handle confidential information.
- Demonstrated ability to solve complex investigations or escalations.
- Proven track record of complex and creative problem solving and the desire to create and build new processes.
-
Risk Manager
hace 6 días
Capgemini Barcelona, EspañaEn Capgemini Engineering estamos creciendo · En área de pharma buscamos un perfil de Risk Manager para trabajar 100% en inglés en uno de nuestro clientes con el objetivo de gestionar los riesgos. Posibilidad de trabajar en remoto. Formará parte de un proyecto innovador y puntero ...
-
Risk Manager
hace 5 días
Webhelp Barcelona, España**Business Support** · **Language** · - English + Spanish + French + Italian*** · **Webhelp Payment Services** est un établissement de paiement et l'une des Fintechs les plus performantes en matière de paiement B2B. En se concentrant sur les solutions de paiement international B2 ...
-
Risk Based Inspection Manager
hace 5 días
P&PD Ingenieros Martorell, Barcelona provincia, EspañaThe senior engineer (preferably in Mechanical Engineering) will be responsible for leading the Risk-Based Inspection (RBI) function, proactively providing advice, solutions and problem solving to ensure mechanical integrity and reliability of the equipment of the chemical product ...
-
Transportation Risk Manager, Transport Risk and
hace 1 semana
Amazon Spain Services, S.L.U. Barcelona, EspañaBachelor's degree or equivalent · - Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent · - Experience handling confidential information · - Experience with research and investigation skills or equivalent · - Experience in pr ...
-
Risk Management Consultant
hace 1 semana
Vysus Group Barcelona, EspañaDo you want to be part of a dynamic team of experts working for a safer world? Join our team providing risk management services for the industry (renewables, nuclear, petroleum and chemical industry). We want you to be safe, no matter what business you are in · Vysus Group is a l ...
-
Risk Management Support
hace 4 días
ATG Europe Barcelona, EspañaSupport F4E with the maintenance and continuous improvement of risk management procedures, policies and process; · - Maintain and provide training to F4E staff on Risk & opportunity management; · - Prepare and facilitate risk management workshops for identification of risk and op ...
-
Risk Analytics Manager
hace 1 semana
Pay Retailers Barcelona, EspañaPayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while el ...
-
Credit Risk Manager
hace 1 semana
Pay Retailers Barcelona, EspañaPayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while el ...
-
Risk Operations Manager
hace 4 días
Pay Retailers Barcelona, EspañaPayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. · The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while ...
-
Risk Management Analyst
hace 1 semana
TD SYNNEX Barcelona, EspañaThe Cyber Risk Management Analyst is responsible for assessing risk and compliance for the informational and system assets of TD SYNNEX and its suppliers. Will be responsible for executing the implementation of the organization-wide ISMS risk management function of the informatio ...
-
Product Manager, Risk
hace 1 semana
Dow Jones Barcelona, España**Job Description**: · The Product Manager, Risk & Compliance, SaaS Products, is responsible for the coordination and overall management of the functional product development lifecycle for Risk & Compliance's SaaS products. You will report directly into the Director of SaaS and b ...
-
Ahs Risk Manager
hace 5 días
Amazon Spain Services, S.L.U. Barcelona, EspañaStrong investigative skills to find the root cause of metric issues and the ability to provide viable solutions to Sellers. · - Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and grace. - Proven ownership and bias for action; willing to ...
-
Amazon Spain Services, S.L.U. Gelida, España De jornada completaAmazon is the most customer-centric company on earth. We are looking for an organized self-starter to join the Transportation Risk and Compliance (TRC) team at Amazon. · Amazon Transportation Services have built a world-class Middle Mile operation, which rely on an exceptional p ...
-
IT Risk and Business Continuity Manager
hace 1 semana
wefox Barcelona, Españawefox is a world-leading insurtech company driven by a single purpose: to enable people to be safe by making insurance 10 times better through technology. Together with more than 1300 employees in 8 locations across Europe, we are on a mission to give the world easy access to dig ...
-
Climate Risk Policy Manager
hace 18 horas
Mitiga Solutions Barcelona, España**Our Mission** · Climate change is causing deep uncertainty at all levels of society, with climate volatility reducing the security of all land-based assets and posing a multi-level security threat for the functioning of enterprises, societies, and governments. · Mitiga is a spi ...
-
Global Risk Management Plan Manager
hace 18 horas
Novartis Barcelona, España**Summary**: · Responsible for the drug surveillance program including the necessary follow-up, risk assessment, and relatedness to product on adverse reaction reports, oversight of safety in clinical trials and post marketing programs. Participates in the resolution of any legal ...
-
Enterprise Data Risk Manager
hace 1 semana
AstraZeneca Barcelona, España**Enterprise Data Risk Manager**: · Macclesfield OR Barcelona · Competitive Salary and Benefits · Close date: 12th September 2023 · **ABOUT ASTRAZENECA** · AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commerc ...
-
Cyber Security Risk Manager
hace 1 semana
Launch Global Barcelona, España**Cyber Security Risk Manager - Contract 6 Months (with potential to extend to 2 years) - Barcelona** · **Why this role might be of interest** · The role has come about because the company, a highly successful and rapidly expanding international pharmaceutical business, is puttin ...
-
Senior Product Manager, Risk
hace 6 días
Dow Jones Barcelona, España**Job Description**: · Senior Product Manager, Risk & Compliance Integration Products · Dow Jones is seeking a Product Manager to drive continuing growth of our Risk & Compliance integration products (APIs, Feeds, etc.). · Responsibilities include: · - Draft product requirements, ...
-
Third Party Risk Management As a Service
hace 18 horas
Talent Search People Barcelona, EspañaPerfiles Administración y Finanzas · De duración indefinida · Barcelona, Spain · Completa · Salario competitivo · - Incorporación inmediata · **¿Dónde trabajarás?**: · One of the most important enterprise in the insurance sector. The global IT service provider for the Group of th ...
AHS Risk Manager - Gelida, España - Amazon Spain Services, S.L.U.
Descripción
strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.
By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform.
The Risk Manager within the Account Health Support (AHS) Team acts as the primary interface between Amazon and our business partners.
We obsess over providing world class support to Sellers doing business on the Amazon platform.We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
The AHS Risk Manager relies on excellent judgement to plan and accomplish goals and will work under very limited supervision of the Risk Operations Manager.
The AHS Risk Manager takes full ownership of their functional issues, offers high quality solutions, and are the champion for proactive improvements.
They are a technically competent, self-motivated individual with the objective to deliver sustainable results that improve the Seller experience.The AHS Risk Manager is responsible for engaging in frequent written and verbal communication with Sellers, risk partners, and internal leadership teams to accomplish goals.
They apply risk-management best-practices and methodologies to mitigate issues they manage, improve processes, and resolve blocking problems. AHS Risk Manager specialize in multiple policy verticals based on complexity.As a Subject Matter Expert, they are able to multi-task utilizing a wide variety of tools to navigate Seller accounts, research and review policies, and communicate effective solutions.
The AHS Risk Manager engages in frequent written and verbal communication with Sellers, department management, risk analysts, and other company associates to accomplish their goals.
They interact with our Sellers using multiple communication mechanisms with objectives of coaching and helping them with account health related topics.
Up to 70% of their day could be inbound and outbound phone contact.The successful AHS Risk Manager is able to redirect difficult conversations as they engage with Sellers who are in poor standing.
The ideal candidate demonstrates ability to lead by example, motivate others to excellence and insist on the highest standards around performance, behaviors, and Seller interactions.
The candidate may have experience in specialized investigations or escalations.All candidates must be capable of succeeding in a fast-paced team environment with minimal supervision and a high degree of accuracy.
AHS Risk Managers are tenacious, enthusiastic, and passionate about the employee and Seller experience.Key job responsibilities
Barcelona, B, ESP
BASIC QUALIFICATIONS
