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    Customer Service Specialist Spain - Barcelona, España - ANTRIMON Group AG

    ANTRIMON Group AG
    ANTRIMON Group AG Barcelona, España

    hace 3 semanas

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    Descripción

    Your role

    We are looking for a Customer Service Specialist Spain (m/f/d) in or around Barcelona. This position is a fixed-term contract for about 1,5 years due to a parental leave.

    • Join the centralized customer service team for multiple European countries, serving as the primary point of contact for our Spanish customers and partners
    • Identify and assess customers' needs, handle complaints and provide constructive feedback to maximize their satisfaction
    • Follow the standard interaction guidelines and use the right tools to provide solutions and alternatives within the agreed Service Level Agreement, follow up on open tasks to ensure resolution
    • Build sustainable relationships and trust with our business customer accounts through open and interactive communication
    • Help to develop guidelines and processes for responding to emails
    • Ensure proper categorization of all customer issues and reporting on most relevant topics/requests
    • Transfer the voice of our customers into central functions as marketing and product development, interacting with those teams to provide exceptional service
    • Improve customer's satisfaction and reviews in cooperation with the marketing team
    • Provide Sales and account support for our European sales activities
    • Regularly share best practices with the rest of the CS team

    Your profile

    • 3+ years of previous experience in customer service or customer support
    • Native level Spanish and fluent English skills - additional languages such as German, Swedish, Dutch or Italian are a plus
    • Great interpersonal and communication skills to support the customer team in an agile, fast paced and dynamic environment
    • Customer orientation and ability to respond to different types of characters
    • Ability to multi-task, prioritize and manage time effectively
    • Team player, but also the ability to work independently
    • Knowledge of commonly used systems in Customer Service such as Salesforce Lightning and Atlassian (JIRA, Confluence)

    Why us?

    • Work with a purpose and help creating a fair used car market for everyone
    • A very pleasant atmosphere in an international team (27 nationalities) - we work together, we win together, no jerks allowed
    • We stand for diversity and inclusion in all its dimensions, we see it as a strength for our teams
    • We offer flexible working options in a home office setting - work from your home in or around Barcelona and meet other members from team CARFAX in the city from time to time
    • Great team events like our famous annual Hike Day and Christmas Party in Munich
    Our benefits will promote your...
    • Financials : A private health insurance covered by us
    • Health: Financial support for sports and wellness activities | Free counselling at life and wellbeing challenges
    • Work-life Balance : Flexible and family-friendly working hours | 30 days of annual holiday with additional days off for special occasions and volunteering | The possibility to work from abroad up to 2 months a year

    How to apply

    Are you ready to disrupt the way Europeans buy and sell used cars?
    If so, take a detour from the daily grind and apply today , including your CV, salary requirement and earliest possible starting date A cover letter is not required, but we are always happy about a few words telling us why our vacancy and company is interesting for you.

    #J-18808-Ljbffr
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