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    CRM Business Analyst - Madrid, España - Omega CRM

    Omega CRM
    Omega CRM Madrid, España

    hace 2 semanas

    Omega CRM background
    Descripción

    Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Veeva CRM Business Analyst.

    This position is responsible for connecting business stakeholders with high impact technology solutions (from our internal technology Product Lines or external capabilities), managing local technology delivery, and supporting the Technical Product Owner/Technical Product Manager (TPO/TPM) to shape Product Line strategy development.
    Playing a hands-on role putting technology into practice, she/he defines business requirements for market needs, carries out business analysis for regional MVPs evolving in a market, scales out regional solutions and delivers local market-led projects using technology.
    While the role will have a domain focus on HCP Experience to provide an expert point of contact, the role focus is on business problems and opportunities which will require a broad understanding of our business and solutions landscape to bring about end-to-end business process solutions.

    Main Duties & Responsibilities:

  • Be a technology partner, working with business stakeholders to identify unmet needs, propose IT solutions, and assist management in the development of business cases and project charters
  • Be a business analyst, leading the technical discovery process for potential projects, scoping needs, gathering requirements, developing accurate test scripts, supporting business stakeholders in test execution, and producing functional specifications for a solution build, based on regional and global standards, using our agile rRDM methodology (rapid Requirements Definition & Management)
  • Build deep market knowledge by forming internal partnerships with the business (developing deep insights into their needs) and external partnerships with e.g., start-ups, academics (to build health technology market knowledge)
  • Explore & experiment with business-led IT projects and external technology developments to scope and rapidly pilot new single-market specific solutions, identifying solutions worth scaling up within the regional Product Lines. Collaborate with Product Line teams to build and test regional MVPs when selected as a 'lead market'
  • Manage the delivery of local projects, collaborating with the business & Product Line teams to localize regional requirements/solutions and drive effective change management by involving the right people at the right time
  • Ensure technology projects are built and documented in accordance with the strict compliance regulations and healthcare, including information security, privacy and GxP as required
  • Take a regional view on technology solutions, building a good understanding of business practice in other countries through a network of IT colleagues, in order to leverage or create harmonized solutions where possible
  • Proactively match business needs with existing technology capability, by showcasing local/regional best practice with key stakeholders, encouraging adoption of core systems and harmonized process and highlighting value in a business context
  • Shape Product Line roadmaps by identifying opportunities/gaps where Technology can deliver, influencing internally and externally to drive Product Line strategy execution
  • Support the Technical Product Owner/Technical Product Manager (TPO/TPM) to challenge the business and encourage innovation, whilst managing business expectations

    • Qualifications & Experience

  • Degree in Computer Science/Business Information Systems, Engineering, or related discipline
  • 2+ years of relevant working experience with CRM technologies. Salesforce or Veeva CRM is a plus.
  • Proven experience with business and technical requirements analysis, elicitation, modelling, verification, and methodology development
  • Current or very recent role is business facing
  • Hands on experience configuring CRM solutions.
  • Good understanding of Software Development Lifecycle methodologies, Agile and Lean development, and tools such as Jira and Confluence
  • Proven track record of delivery in complex, ambiguous and changing environments, adhering to essential regulatory and compliance guidelines

    • Skills

  • Able to influence across a range of business roles and stakeholder seniorities
    Effective team working
  • Clear written and verbal communication skills, able to communicate effectively with technical and non-technical stakeholders at different levels
  • Good at facilitating workshops and meetings, and negotiating
  • Genuine passion for technology, understanding how things work and for applying technology to bring value to businesses/customers
  • Continuous learner, able to demonstrate a familiarity with current trends e.g., AI, Blockchain
  • Capable to take a "hands-on approach" to experiment and try things if needed
    Fluency in English is essential

    • WHAT DO WE OFFER

  • Permanent contract.
  • Flexible Schedule. We make it easy. Balance your professional and personal life.
  • Certifications plan. Improve your skills and get the official certificate from our main partners.
  • Home Office. You decide and we support you.
  • Flexible retribution (public transport ticket, Ticket restaurant, ...).
  • Health insurance.
  • OMEGA in action. Our commitment to a better society is not just an intention
  • Professional development: Evolve, grow and get where you want to go.

    • About us

    Our mission is to accelerate the business experience (BX) of its customers. In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics or #Marketing. We target companies from different fields such as: #Retail, #LifeandSciences, #Manufacturing but also #Education, #NonProfit, #NGO etc. We are one of the top 3 partners of #Salesforce in Europe. Our team is composed of more than 500 people of 24 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what it does. Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning, Salesforce Consulting Partner. Our priority is the well-being of the team. We foster a collaborative culture, involved and supported by our company values: #Talent, #flexibility, #commitment and #innovation. We bring them to everything we do. #TogetherWeGrow

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