Regional Business Process Expert - España - Damco Spain SL

Descripción

Would you like to be part of a value driven, commercially oriented international environment where we enable global trade every day? As the Asset Management (AM) Business Process Expert (BPE) for the AMEA Region, you will be responsible for the End-to-End processes at APM Terminals, ensuring we are defining our WoW by taking into consideration business requirements and that we are building a world class user experiences and customer journeys.

The AM Business & Functional Process Owner organization is responsible for the End-to-End AM processes at APM Terminals, ensuring we are defining our WoW by taking into consideration business requirements and that we are building a world class user experiences and customer journeys.

It's ultimately the AM BPO who owns the End-to-End AM process landscape, the AM FPO holds accountability -and corresponding mandate – for the performance of the functional AM processes. The AM BPE works within the AM FPO mandate and holds responsibility for L3-L5 AM processes. The AM BPE Is an expert on the AM processes and on the IFS/CMMS system features/functionalities supporting the AM process execution. This to be, mainly, achieved by:

• Providing advice and decision support for Business Process Owners (BPOs) and Functional Process Owners (FPOs) who are likely not data/system/process subject matter experts in every aspect of the process landscape their role covers.
• Representing the voice of the process users.
• Making sure proposed changes in process or system supporting process are feasible and implications of them fully understood.
• Helping Business Process Owners (BPOs) and Functional Process Owners (FPOs) make sure standards are understood and followed in the organization.
• Acting as 'go to authorities' of their process expertise area for the wider organization.
• Forming part of a BPE network that harnesses subject matter expert knowledge of our central processes and ensure best practices in process governance is available across the BPE network.

KEY RESPONSIBILITIES:

AM Process & standardization:

• Accountable for specific SOPs including overall process design ownership down to a L5 level.
• Maintain an up-to-date SOPs for the L4s along with inputs and outputs and metrics to define operational success.
• Along with the team of FPO(s) who is responsible for the overall L2 processes; Maintain an overall user journey and customer journey for the End-to-End L3 process and related L4s SOPs.
• Accountable for standardization and automation of the execution steps. Along with all the peer BPEs, responsible in ensuring that as APMT we achieve the standardization goals.
• Suggest enhancements on Business Policies to enable high degree of standardization to the process landscape.

Performance Management & Compliance:

• Continuously follow up on operational metrics that measures the success of the respective process outcomes and tracking performance. Where applicable perform process confirmation to verify. Take proper actions and follow up with FPO/Key Users where applicable.
• Support BPO and FPOs to ensure that control measures are established such that processes are deemed 'well defined', 'repeatable', 'consistent' with no high impact audit findings from internal or external auditors. All audit findings are progressed and closed to completion within timelines.
• Identify local exceptions to standards and make sure local organization obtain and document formal sign off by the relevant FPO and BPO. The BPE should maintain a repository of sign off exceptions.
• Responsible for reviewing and gathering an oversight of Process Confirmations performed and do reviews where needed.
• Drive communities to share learnings, understandings and enhance overall business skills and compliance.

Change Management:

• Act as 'first line of defense' to validate and review change requests from frontline organization.
• Work closely with the business to identify opportunities to improve processes and reducing waste from existing process landscape.
• Engages the minds and hearts of process users to contribute to improvements through Kaizens & Process Confirmations and feedback to BPOs and FPOs
• Responsible to implement or support implementation of changes to process or systems.
• Responsible for a Key User community/network to where e.g. questions about process and systems improvements are discussed.
• Own the performance and applicability of training material and train Key Users/support terminals on transition and change management.

New Implementations:

• Implement IFS in new terminals that are part of their region.
• Implement new modules and/or upgrades of IFS in terminals that are part of their region, train users, prepare data with data stewards and lead configuration discussions.

Reporting and scope:

• The position reports to AM Functional Process Owner.
• Important stakeholders are Global AM: BPO, FPO, Data Stewards, Portfolio Managers, BI Reporting, Reliability, Planning, Inventory, Crane Engineering Services, Transformation, Lifecycle.
• Regional AM Teams / Key Users at the Terminals, FPO Areas: Finance, Procurement, BPEs in other functions
• Scope can be Global or Regional and frequent travels are to be expected.

WHO WE ARE LOOKING FOR:

Someone with:

• 5-8 years' experience in an operational Asset Maintenance or facility management related environment
• At least 5 years of international experience, preferably in an asset-heavy industry
• Expert understanding of the execution of an L3-L5 process at process, data, and system level
• Excellent stakeholder management and collaboration skills
• Understanding of Asset life cycle principles, its processes, and requirements
• Understanding of IFS CMMS/Inventory modules is preferred.
• Understanding of ISO 55000 or other Asset Management certifications is preferred.
• Levelheaded and effective at change management, capable of pushing back when appropriate and face resistance in a calm and respectful manner.
• Self-motivator, who is comfortable working remotely.
• Good English written and verbal communication, presentation, and facilitation skills.
• Seen as informal authorities by the rest of the organization for an L3-L5 process.

DEI Statement to be added at the end of the job description:

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .