Lead Field Service Engineer - Vigo, España - BorgWarner

BorgWarner

Empresa verificada

Vigo, España

hace 1 semana

Publicado por:

Isabel García

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Descripción

Lead Field Service Engineer - Europe

:

Lead the service design and implementation for Europe
Lead the ongoing partner selection process, and establish appropriate SLAs
Responsible for contract 'operations' and contract monitoring
Refine the KPIs for customer service and partner service provision
Ensure correct education materials for partners incl. trained technicians to BW products etc.

- develop the partner certification process

Ensure compliance, liability and insurance is appropriate for service
Lead a small team
Ensure the optimum L1,2,3 support in Europe
Work closely w/ global SW lead to provide predicative maintenance ('charger doctor')
Establish a maintenance plan for New Generation of products
Ensure service business model is operational
PRINCIPAL ACTIVITIES

BorgWarner Charging has three manufacturing facilities

Xiangyang China, Lugo Italy and Dearborn USA, complemented by product engineering teams in Shanghai China, Imola Italy and San Diego USA.

Each manufacturing plant has end-of-line testing and rigorous KPIs regarding product quality. This position is focused on Europe, however collaboration and possible projects with US/China are possible and important.

This position reports to the Global Service Director & Chief Quality Officer, EV Charging. Service is an important part of the global Charging Organization. Current product focus is DC High Power Chargers, but the portfolio also contains Power Electronic Inverters, Industrial chargers, Smart grid products and EPC projects for PV, DC grid and EV chargers.
Representation to our customers in a highly professional and ethical manner promoting leadership in service technology.
Given role is virtual, regular European, and also international travel is expected.
Develops (with input from Service Director) and deploys comprehensive service strategies that improve the profitability and growth of the European market.
Articulates a clear understanding of our market share, competitive position and profitability.
Develops a vision, mission and strategy for his/her team
EDUCATION & EXPERIENCE

35 years+ of EV Charging industry experience, specialising in EV charging Operations
Good knowledge of DC charging product and related Service issues
First Experience of leading international teams (various time zones)
Focus on Talent Management and developing the team
5+ years managing contractors & partners
Experience using SW solutions to improve service and aftercare
Knowledge of electric safety and functional safety (according to ISO26262)

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