Technical Service Manager - Barcelona, España - SITA Switzerland Sarl

SITA Switzerland Sarl

Empresa verificada

Barcelona, España

hace 1 semana

Publicado por:

Isabel García

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Overview:

PURPOSE

KEY RESPONSIBILITIES

Provide support to internal and external customers in accordance with departmental procedures and/or the terms of the customer contract or Service Level Agreements (SLAs).
Ensure established Service Management processes and procedures are understood and followed to the highest standards and coordinate problem resolution with the appropriate resolver groups.
Support Global Sales teams with completion of Requests for Proposal (RFPs) and product demonstrations when required.
Provide product process and solution consultancy to customers and internal SITA teams as required.
Conduct audits of customer as well as internal processes and procedures and suggest improvements.

Qualifications:

EXPERIENCE

46 years of previous proven experience in providing solutions to IT systems.
Has provided services as a 2nd or 3rd technical engineer support for minimum 2 years.
Interested in joining a global company and be part of our multinational team.
Good understanding of IT infrastructure, troubleshooting and customer support.

KNOWLEDGE & SKILLS

Operating knowledge of Microsoft Office products.
Familiarity with ITIL and service management practices and procedures.
Ability to analyze draw conclusions and create solutions to customers' moderately complex problems.
Ability to build relationships with peer and management levels both with clients and the company management.
Ability to prioritize work work under pressure and multitask.
Ability to use a team approach to solve problems when appropriate.
Ability to demonstrate agility flexibility and innovation in an environment where priorities and tasks can change rapidly.
Ability to work in a multicultural and diverse business environment.

EDUCATION & QUALIFICATIONS