Tehcnical Support Engineer - Madrid, España - BT

Empresa verificada

Madrid, España

hace 1 semana

Publicado por:

Isabel García

beBee Recruiter

Descripción

Security isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors.

We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses.

We deliver vital work at scale, with real breadth and impact. We connect for good.

This is an opportunity to play your part and protect our company, our customers and our communities from cyberattack.

Be part of a dedicated team and get ready to be challenged every day to make the most of your skills and experience.

You'll learn from those around you, and from outstanding training and development resources to become even better at what you do.

With the best technology at your fingertips, you'll be part of a friendly and flexible working environment where your contribution is always valued.

KEY RESPOSIBILITIES:

To manage the faults of Global network
Perform SSR and small projects for customer
Attend customer technical meetings
Availability for interventions and oncall outside of normal service hours
Ability to manage tasks in Preventive Operation, Management of incidents of this level, Request and change management.

SOFT SKILLS:

- a must- customer focus

Ability to meet the customers' needs in line with the business requirements

- an advantage- result-orientation

Focusing on the objectives and the required outcomes of the processes while delivering a service

- a must- teamwork

Working with a cooperative and positive attitude in a group setting to achieve common goals

- an advantage- communication skills

Communicating effectively and efficiently while adapting to your audience and getting the message through as intended

- a must- logical thinking

Ability to comprehend and to oversee various aspects of a problem or a situation

- a must- taking ownership

Taking the responsibility and taking care of the consequences of making a decision

- a must- analytical mindset

Using all data and information available to analyse and understand a situation, with the aim of supporting decisions

- a must- problem-solving

Ability to find root causes of problems and to focus on their quick and efficient solution

PROFESSIONAL SKILLS:

- a must

Knowledge in Cisco Technologies

- a must

Knowledge of network routing

- a must

Experience in handling faults in networks services

- a must

Management of ticketing tools Service Now Opening and Management of changes

- an advantage

CCNP certificate

LANGUAGE SKILLS:

- a must

English fluent

- a must

Spanish conversational

Security is one of the fastest growing parts of our global organisation.

We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year - and in employing nearly 3,000 people, we're also the largest private cyber employer in the UK.

With incredible opportunities to learn, develop and grow your skills, we'll invest in you, nurture your potential and shape your future - whatever your background or experience.

In today's world, safe and secure digital connections have never been more vital.

You'll be joining a global company operating at the forefront of the information age:
BT employs 90,000 people in 180 countries.

With huge scale, we're capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed.

Play your part. Make a difference. We are the Protectors.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

**DON'T MEET EVERY SINGLE REQUIREMENT?