Skilled Inside Client Manager - Madrid, España - NTT Ltd.

NTT Ltd.
NTT Ltd.
Empresa verificada
Madrid, España

hace 1 mes

Isabel García

Publicado por:

Isabel García

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Descripción

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever.

By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.


With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.


Want to be a part of our team?


The primary objective of the Skilled Inside Client Manager is to manage and grow relationships and drive expansion and renewals across all solutions (foundational solutions primary) within assigned accounts segments 4.

These employees are specialists at mining for new sales opportunities within an assigned account list.

The Skilled Inside Client Manager has a proactive and systematic approach to working through the assigned account list. This is done by leveraging NTT(Ltd)'s tools and methodologies to understand the client's implicit and explicit needs

Sells company products to customers via telephone or electronic inquiries. Must close the sale on products, systems and/or services. Sales typically made through inbound telephone sales activities. May have limited outbound call responsibility. Does not require in-depth technical knowledge of the product. Acts as part of a sales team and supports field sales staff. May sell lower-tier products, supplies, components, etc. Responds to customer inquiries for the purpose of taking orders. May respond to web and/or fax inquiries and orders. Focuses on retaining and growing an existing customer base. May also be involved in order fulfillment, post-sales or administrative related activities. May perform customer database tracking activities. May carry team or individual quota.


Working at NTT

Primary Segment Focus:


  • Existing Clients

Sales Process Involvement:


  • Land, Adopt, Expand and Review

Client Load:


  • Existing:
  • Prospect: 0

Sales Time Allocation

  • Presales: 10%
  • Engaged selling time: 35%
  • Sales completion: 35%
Sales Facilitation: 20%


Solution Focus

  • Primary: Foundational
  • Secondary: Partnership
  • All solution areas

Sales Strategy with Buyers & Products

  • Existing:
Retention (current products) and Penetration (new/different products)


Key Roles and Responsibilities:


  • Manage and grow relationships and drive expansion and renewals across all solutions (foundational solutions primary) within assigned accounts in segment
  • Minimise churn and maximise retention in assigned accounts.
  • Build and retain relationships with clients and display an interest in and knowledge of the client's environment.
  • Drive client satisfaction throughout the entire lifecycle of the clients' buying process.
  • Generate demand by assisting clients to identify current needs, and then effectively articulate how NTT(Ltd) can add value through our services and solutions.
  • Use NTT(Ltd)'s sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast.
  • Present new and additional offering to clients.
  • Communicate quotes, provide supportive sales documentation and obtain a sales order where there is an opportunity to close a sale
  • Comply with and adhere to preidentified governance and compliance standards as outlined by NTT (Ltd).
  • Identify opportunities for upselling of solutions and services and display superior telephone etiquette.
  • Understand and adhere to NTT(Ltd) standards and procedures to reduce costs and report associated risk.

Knowledge, Skills and Attributes:


  • Sales business acumen
  • The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on NTT Ltd business requirements. Developing the skills to understand your client's business (including commercial and financial aspects) in order to bring value to them from NTT's portfolio of services.
  • Sales client engagement and management
  • The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know your client, building effective & lasting relationships with them and to be seen as a trusted advisor.


  • Sales pursuit

  • The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountab
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