Senior Service Delivery Manager - Barcelona, España - NTT Ltd.

NTT Ltd.
NTT Ltd.
Empresa verificada
Barcelona, España

hace 3 semanas

Isabel García

Publicado por:

Isabel García

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Descripción

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever.

By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.


With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.


Want to be a part of our team?


The overall responsibility is to ensure that team capabilities and the operational process are adequate for the service provision and the operational service levels are achieved in agreement with the customer requirements.


Working at NTT
As a Service Delivery Manager, the key responsibilities include:

  • To be owner of the service provided to the customer and its quality through the solution lifecycle
  • Detect and implement capability needs and process adjustments within the customer dedicated technical team
  • Measure and report customer satisfaction and manage capabilities and resources to improve this satisfaction
  • Know and Understand the Customer Vital Business Functions and how NTT service assets underpin these functions
  • Make sure that customer business processes and endtoend services are known and understood within the
organisation during the solution lifecycle

  • NTT Managed Services Expert
  • Interfacing with the customer at different organisation levels (from the management to the technical staff)
  • Early detection of capacity and availability risks in conjunction with the technical team

Proven Experience of:

  • ITIL based Service Management in a business to business service environment
  • Working in line with Best Practice in complex environments and within tight time constraints
  • Ability to present to all level of clients internally and externally
  • SLA Management
  • Prepare and present reports at customer facing level
  • Ability to coordinate others and negotiate to achieve the desired results
  • Management of effective and timely problem resolution
  • Drive and energy to achieve desired results
  • Problemsolving, processoriented and customerminded
  • Understanding and managing customers' expectations
  • Ability to adapt and influence in a rapidly changing environment
  • Good customer relationship management
  • Excellent prioritisation and communication skills
  • Ability to develop and build relationships
  • Ability to communicate in a clear, concise, understandable manner and listen attentively to other in providing instructions
  • Strong interpersonal, communication, organisation and followthrough skills
  • Project Management knowledge will be appreciated

Technical Skills:

  • Three or more year's industry experience on IT environment in terms of support and administration.
  • Experience in Public Clouds like Azure, AWS and GCP
  • Experience in Network management and support
  • Experience in Hosting and Managed Service Business
  • Experience in Managed Application Business
  • Experience in managing mediumlarge accounts

Desirable technology knowledge of:

  • ITSM tools
  • Public Cloud
  • Datacenter
  • Onpremise solutions
  • Networking layer

Education:


  • ITIL Foundations (additional ITIL certifications will be a plus)
  • Technical background
  • Written and spoken English (fluent/native)

What will make you a good fit for the role?
As a part of your total compensation, NTT Managed Services provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you may have. Here is a sample of what we have to offer for full-time permanent employees.


NTT believes that good employees should benefit not only from competitive salaries, but also from other advantages to improve their financial situation.


Therefore, we reward our employees with:

  • Annual Bonus and Salary review program according to company and individual performance.
  • Personal and individual career plan.
  • Pension plan based on 5% of salary after one year of seniority.
  • Opportunity to reduce up to 30% of the income tax with a flexible remuneration plan (Transport, Food and Nursing).
  • Referral program with economic compensation. Insipiring Benefits club.
NTT values the human side of its employees and supports their work-life balance:

  • Fully remote working option, with financial support to have home office. Flexible working hours.

Intensive shift:
two days early per month.

  • December 24 and 31 off, according to business and team guidance. Loved ones programme.
NTT, is a company committed to the health, both physical and mental, of its employees:

  • Premium private medical insurance (CIGNA) and Dental Cover.
  • Reimbursements for gyms euros). Sports activities for employees. Wellbot, to promote
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