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    Community Manager, Engagement Specialist - Madrid, España - Findasense

    Findasense
    Findasense Madrid, España

    hace 1 semana

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    Descripción

    The Role

    This position has the purpose of coordinating and managing direct communication through all digital channels in a proactive way; in this way we can maintain consumer satisfaction in line with our customers' needs.

    What will you do?

    • You will manage the community for our client's social networks, acting as a point of contact to solve any doubts.
    • You will be in charge of answering all comments and queries received, strengthening the link with consumers, and detecting possible trends or TT that may arise.
    • You will proactively participate in team meetings in order to report on the status of the project.
    • You will produce monthly quantitative and qualitative reports on community management performance.
    • You will research new trends in social media that contribute to content creation for current brands and/or clients.

    Requirements

    Who are you?

    Someone who manages social networks and is up to date with what's new.

    Sociable person who enjoys customer service and generating good engagement with everyone.

    You are a native French speaker and bilingual in English.

    Nice to Have: Spanish or another language (we speak English so don't worry if you don't speak Spanish).

    Availability to work full time.

    A digital content creator who is organized and attentive to detail (optional).

    Benefits

    • Enjoy 23 days of annual leave to relax and find your inner Zen
    • You'll have the day of your birthday all to yourself, so you can kick back and celebrate in style
    • Join our team and experience the incredible benefits of having major medical insurance coverage
    • You have a connectivity allowance for expenses that may be incurred by remote working.
    • Enjoy the perks of flexible remuneration with Cobee's restaurant, transport, and childcare cards
    • You are welcome to bring your furry friend to the office
    • Hybrid Work Environment ‍
    • Work at your own pace with our flexible working hours
    • Exciting opportunities for career growth
    • Get ready for a rewarding opportunity As part of this incredible role, you will have the chance to contribute your skills and time for a noble cause. Join our team and you will have the option for a 40 life-changing volunteer hours every year.

    Why you should join us?

    At Findasense we are a global Customer Experience company, we rely on the power of data to create personalised experiences and execute strategies by creating relevant content. We believe in self-management, transparency and focus on a collaborative culture where our EPIC (Strategy, Purpose, Identity and Culture) model makes us unique, different and allows us to create long lasting relationships.

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