3PL Operational Quality Coordinator - Madrid - Cainiao

    Cainiao
    Cainiao Madrid

    hace 1 día

    Descripción

    3PL Operational Quality Coordinator Job Description

    We are seeking a skilled 3PL Operational Quality Coordinator to monitor and improve our third-party logistics partners' performance at the parcel level.

    • Monitor daily KPIs related to delivery time, first-time delivery success, customer satisfaction, and exception handling.
    • Analyze root causes of quality issues (e.g., address errors, carrier misrouting) and drive corrective actions with 3PL partners.
    • Lead weekly performance review meetings with internal operations teams and external representatives to share insights.

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