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    Agente de Customer Success - Murcia, España - Grupo R. FRANCO

    Grupo R. FRANCO
    Grupo R. FRANCO Murcia, España

    hace 4 días

    Default job background
    De jornada completa
    Descripción

    En Orenes Grupo, empresa líder en el sector del ocio y la restauración en España con más de 50 años de experiencia, estamos contratando a tres Agentes para nuestro Customer Succes, situado en Melilla, con el fin de colaborar en el desarrollo y optimización del servicio de atención al cliente propio y de los canales presencial y online de la marca.

    Las funciones principales a desempeñar por la persona seleccionada serán entre otras:

    Atención telefónica a usuarios del portal online.

    Atención telefónica a operadores de los locales físicos.

    Filtrar, elevar y gestionar incidencias con proveedores de servicios tecnológicos.

    Gestión y tramitación de incidencias técnicas y comerciales a través de programa de gestión propio y coordinación con el SAT.

    Requisitos:

    Conocimientos:
    - Se valorarán conocimientos en atención telefónica al cliente, nuevas tecnologías e informática.
    - Nivel alto del paquete Office.

    Experiencia:
    - Mínima de un año en atención al cliente en Contact Center.

    Idiomas:
    - Imprescindible B2/C1 de inglés
    - Valorable B2/C1 en francés o portugués

    Disponibilidad:
    - Imprescindible disponibilidad para trabajar fines de semana y festivos.

    Se ofrece:

    Contratación indefinida a jornada completa
    - Incorpórate a una empresa estable y con una larga trayectoria
    - Trabaja en un equipo innovador y multidisciplinar en constante evolución
    - Disfruta de un entorno de desarrollo profesional con posibilidades reales de crecimiento
    - Plan de retribución flexible

    Con el firme compromiso de tratar todas las candidaturas bajo la premisa de no discriminación e imparcialidad, y valorando las capacidades, logros y experiencia independientemente de su edad, sexo, nacionalidad, raza o discapacidad, se valorarán positivamente candidaturas con certificado de discapacidad.

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