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It Support Specialist - Barcelona, España - Europcar Mobility Group
Descripción
de la empresaEuropcar Mobility Group is a major player in mobility markets. Its purpose is to offer attractive alternatives to vehicle ownership, in a responsible and sustainable manner. With this in mind, the Group offers a wide range of car and van rental services – be it for a few hours, a few days, a week, a month or more – with a fleet that is already 'C02 light', equipped with the latest engines, and which will be increasingly 'green' in the years to come (more than 1/3 electric and hybrid vehicles by
Customers' satisfaction is at the heart of the Group's ambition and that of its employees.
It also fuels the ongoing development of new offerings in the Group's three service lines - Professional, Leisure and Proximity - which respond to the specific needs and use cases of both businesses and individuals.
The Group's 3 major brands are:Europcar - the European leader of car rental and light commercial vehicle rental Goldcar - the low-cost car rental Leader in Europe Ubeeqo – one of the European leaders of round-trip car-sharing (BtoB, BtoC).
Europcar Mobility Group delivers its mobility solutions worldwide through an extensive network in over 140 countries (including wholly owned subsidiaries – 18 in Europe, 1 in the USA, 2 in Australia and New Zealand – completed by franchises and partners).
Descripción del empleoThe IT Support Specialist is responsible for delivering timely technical support to end-users, resolving IT issues, managing IT equipment installation and maintenance, and maintaining an updated inventory for effective equipment lifecycle management.
Service Operations Technical Assistance:
Incident Resolution:
User Guidance:
Equipment Installation &
Maintenance Inventory Management:
Incident Documentation Project Support:
Support IT Operation Projects tasks when requested based on Project plan or agreed timelines Collaboration: Collaborate closely with IT teams to escalate and address complex technical challenges, ensuring seamless communication and alignment
Supplier Management:
Support activities with IT suppliers, vendors, and partners to ensure effective delivery of products and services
Security Compliance:
Support compliance tasks with security policies, procedures, and industry standards to safeguard IT infrastructure from threats
Requisitos
Previous experience 2 years in a similar position Strong knowledge in Windows, Mac and Android environments VIP user assistance Knowledge of hardware and facilities Infrastructure Education level / certificates Bac+2 in IT Languages Fluent in the country language, good in english.
Computer skills and software used ServiceNow, Google Suite, Chrome OS devices (chromebox / chromebooks), Microsoft tools and environment, smartphones-tablets under Android / IOS.
