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    Vendor Manager - Barcelona, España - TravelPerk

    TravelPerk
    TravelPerk Barcelona, España

    Encontrado en: Talent ES C2 - hace 1 semana

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    Descripción

    What you will do:

  • Regional Vendor Relationship Management:
  • Serve as the primary point of contact for vendors within your assigned region fostering positive relationships and ensuring mutual successAddress and resolve vendorrelated issues or escalations within your region to maintain high satisfaction levels Operational Performance Management: Monitor and regularly analyze vendor performance metrics and KPIs within your region collaborating with vendors to improve operational efficiency and service qualityDevelop action plans to address performance gaps and drive continuous improvement initiatives within your regionLead regular vendor meetings and performance reviews to ensure alignment with TKs objectives Contract Management: Support the negotiation and renewal of contracts with vendors within your region ensuring compliance with contractual agreements and servicelevel commitments Regional Vendor Onboarding: Assist in the onboarding process for new vendors within your region ensuring a smooth transition from RFPs to implementation and coordination with internal stakeholders Process Alignment: Work with vendors to ensure adherence to standard operating procedures SOPs and performance frameworks within your region driving the implementation of best practices for consistency across regional operations What you need: Extensive experience as a vendor manager in a multilanguage Customer care environmentExperience in the travel industry preferably working in TMCs but open to all travel backgroundsExceptional written and verbal communication skills in English any other language is a plusExperience in managing global contact center business BPO management experience is preferredExperience with managing contact center metrics and systemsExperience leading and developing outsourced vendors Our Benefits A competitive compensation package including equity in TravelPerk; Generous vacation days so you can rest and recharge; Health perks such as private healthcare or gym allowance depending on your location; Unforgettable TravelPerk events; A mental health support tool for your wellbeing; Exponential growth amp; personal development opportunities VolunteerPerk 16 paid hours per year to volunteer for a cause of your choicenbsp;Work from anywhere in the world allowance of 20 working days per year IRLnbsp;English or Spanish Lessons are held in the Barcelona office
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