IT Service Manager - Madrid, España - SANDAV

SANDAV

Empresa verificada

Madrid, España

hace 2 semanas

Publicado por:

Isabel García

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Desde Sandav buscamos IT Service Manager / Run Manager / Incident Manager con Francés para un importante cliente del sector bancario.

Modalidad híbrida de trabajo. Acudiendo a la oficina de cliente 2 o 3 días por semana (Zona Pirámides) durante un mes. Al mes siguiente, sólo una vez por semana.
Horario: Flexibilidad horaria para trabajar. Jornada intensiva viernes y verano.
Salario: de a entorno de los 52.000€ brutos/anuales. Aproximadamente

The position:
We are looking for a professional with experience in Run Management.

The activity of the Run Manager consists of:

Managing governance (Business Committee, Strategic Business Committee, and Portfolio Reviews).
Ensuring the management of Demands of Evolutions (DME) as well as the RUN (incidents, SLA).

Responsibilities.

Pilot the stock of incidents and various other demands of the partner:

Follow the stock of incidents and demands in close collaboration with ITeam, the different squads implied (Personal Finance France and IT Corporate Functions) and Operations:
Know how to assess/judge the priority of an incident for the business.
If needed trigger the right escalation that will help solve the issue faster.
Regular communication toward the entity that will give them the right visibility on the evolution of their issue.
Collect root causes of incidents and participate to the elaboration of action plans.
Communicate the PIR in due time to the partner, and guarantee the follow up of action plans.
Communicate to Business coverage or manager the need to arbitrate on priorities' conflict.
Participate to the resolution of some P1 and P2, even though ITeam stays in lead.
In charge of the resolution of P3-P4 incident, relying on ITeam and concerned squads:
Coordinate transversal IT teams working on incident resolution.
Take in charge business escalation on these incidents.
Manage the portfolio of Demands of Evolutions (DME) and the budget associated to IT, in close relation with the partner
Communicate to the entity all the IT changes that could influence them: change, migrations, freeze, various ICP exercise, etc

Parameters set up (IHM Tarif):

Handle parameter set up in the various environment (production and nonproduction) for the entity

IT Governance and Security:

Ensure the role of Security Champion on the entity perimeter:
Be the privileged interlocutor of the partner IT security teams and be their relay for the entity and its service providers.
Participate in all Security IT committees (GIS/SECOPS/KONA, etc.).

For specific assets:

Monitoring and updating of certificates, maintenance of repositories (REFWEB/CERTIS).
Track and address vulnerabilities (Qualys, Kona, Certificates, Yogosha).
Followup of various forms (IT Risk, IT Security, AIA), repositories (MyAPM) and Shadow IT reporting.

Make sure partner's SLA are respected:

Follow partners incident and activate the right contacts to accelerate incident resolution:
Participate into task forces dedicated to incident resolution.
Provide the partner with a post incident report on the right delay (30 days).
Participate in the incident follow up committee with the partner.
Provide a monthly reporting on incident to be shared with the partner.
Fluid communication on incident with business contacts and the partner contacts.

Qualifications:

Bachelor's degree or equivalent experience in IT Knowledge and IT Risk and Cyber Security.
Advanced user in Microsoft Office
B2-C1 French level
Ref: VOM
Madrid, España
Indefinido
2 años experiência
Ciclo Formativo (FP I y/o II)
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