Helpdesk Support Technician Junior - Madrid, España - lastminute

lastminute
lastminute
Empresa verificada
Madrid, España

hace 1 semana

Isabel García

Publicado por:

Isabel García

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Descripción
Company Description


Job Description:

We're looking for a Helpdesk Support Technician to join our End User Services team. This role will be based in our Madrid office but it is possible to work remotely one week out of every 3
In this role, you'll have the opportunity to develop your skills and take ownership of this site.

We aren't just looking for someone to respond to tickets, but someone who wants to improve what we do and make sure everything is functioning effectively.

The role is a standalone role, supported by a team based throughout Europe but primarily in Switzerland and Spain, however we're a very friendly bunch so you'll feel part of the family in no time at all.


Key Responsibilities

  • PC & Laptop configuration (both Windows and Mac OS).
  • Administering Active Directory (AD) & GSuite for Business.
  • Investigating & fault finding hardware and software issues.
  • Liaising with 3rd party providers to support hardware issues.
  • Asset management.
  • Software installation.
  • Support call center users with IP phone.

Qualifications:


Essential

  • Strong understanding of software development lifecycle and IT infrastructures
  • Previous experience of the 1st and 2nd line support
  • Experience with PC's and Laptops hardware maintenance
  • Mac Support Experience
  • Previous experience supporting onsite and offsite users
  • Previous experience supporting Printers and other peripherals
  • Experience of using IT ticketing software
  • Supporting our Employees in Munich and Berlin
  • Fluency in English
  • Travel to periodically to our office in Berlin

Desirable

  • Active Directory
  • Google for Work Administration
  • Supporting Wi-Fi networks
  • Linux operating system knowledge

Abilities/qualities

  • Proactive team player
  • Reliable
  • Selfmotivated, tenacious problem solver
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