Associate Director - Barcelona, España - RateGain

Descripción

Exploring the roleWe are looking for an experienced Customer Success professional to drive success for our customers and drive massive value from our service. This role includes responsibilities in Customer Success (on-boarding, support, services, adoption), Account Management (advocacy, retention, strategic consulting) and outcomes (renewals, up-sell).

Job responsibility / How your day will look like

• Demonstrate core revenue management philosophies
• Be the interface between Engineering/Data Science & the client during system integration phase
• Drive increase in renewal rates and reduce churn
• Expand our revenue in accounts through cross-sell and up-sell
• Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
• Drive new business growth through greater advocacy and referenceabilities.
• Charting the course of customer interactions and touchpoints to enhance understanding and engagement. Map customer journey
• Standardize Interventions for Each Point in Journey: Implementing consistent and effective actions tailored to each stage of the customer journey to ensure satisfaction and progress.
• Identify Opportunities for

Continuous Improvement:

Proactively seeking out areas for enhancement across all stages of the customer lifecycle to drive ongoing success and satisfaction.

• Empower customers with knowledge and skills for success.
• Provide unparalleled assistance and problem-solving.
• Nurture ongoing partnerships and loyalty.
• Recommend opportunities for expanding benefits and value.
• Cultivate a community of enthusiastic supporters and ambassadors