Customer Service Representative - Barcelona, España - JUJUR

JUJUR

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Position:
Danish Customer Service Representative

Location:
Remote/work from home anywhere in Spain or Hybrid in Barcelona

Employment type:
Part-time - 20 hours per week

Remuneration:
Base salary + bonus.

DUTIES AND RESPONSIBILITIES:

Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
Use cheat sheets, guides and protocols provided during the training
Ensure customer satisfaction and provide professional customer support
Document each action taken in a CRM system in detail

REQUIREMENTS:

Native/fluent in Danish, both oral and written. Fluent in English (at least B2 level)
Be based in Spain
Possession of excellent writing and verbal communication skills to simplify technical language for nontechnical users
Attention to detail
Ability to solve issues in a timely manner

OFFER:

Permanent contract
Parttime contract: 20 hours per week
Working Schedule: Monday to Friday 10:00 am to 2:00pm
Training: 2 weeks
Training schedule: Monday to Thursday 9:00 am to 6:00pm and Friday 9:00 am to 5:00pm
Holidays: 24 holidays per calendar year
Work location: Hybrid 3 days per month (If outside of Barcelona possibility to work from home)
Free, confidential, and impartial guidance and support
A wide range of exclusive perks and rewards as a valued member of our organisation