Supervisor - German - Valencia - JUJUR

JUJUR
JUJUR
Empresa verificada
Valencia, España

hace 1 mes

Isabel García

Publicado por:

Isabel García

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Descripción

Position:
German Supervisor


Location:
Valencia, Spain


Employment type:
Full-time


DUTIES AND RESPONSIBILITIES:


  • Monitor and report team performance
  • Give agents feedback on their individual and motivate team members
  • Keep track of each agent's training
  • Participate in the recruitment process close to HR Department
  • Organize and optimize shifts
  • Make sure processes and procedures are up to date and adhered to take overflow calls / tickets
  • Guide on selling techniques for complex outbound driven sales

REQUIREMENTS:


  • Native/fluent in German, both oral and written. Fluent in English (at least B2 level). Fluency in another language (Spanish) is a plus
  • Talented to grasp a situation with many stakeholders and team members
  • Have excellent communication skills
  • Have similar professional experience
  • Ability to implement and manage change
  • Have a high customer care orientation
  • Poses project management skills
  • Ability to develop personal and professional skills
  • Have IT knowledge and skills
  • Have business knowledge and are commercial drive
  • Have fun facing challenges and overcoming unbeatable obstacles

OFFER:


  • Indefinite contract
  • Fulltime 39 hours/week contract: Monday to Friday 8:30 to 17:30
  • Office in the center of Valencia
  • Performance bonus
  • Fully paid training on the company and the project you'll be working on
  • Career development programs, specialized courses, and language classes
  • Relocation support
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