Trabajos
>
Madrid

    Technical Support Engineer, Priority Team - Madrid, España - SDi Digital Group

    SDi Digital Group
    SDi Digital Group background
    Descripción

    Acronis is a world leader in cyber protection empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on.

    We are looking for a Technical Support Engineer with German who is ready to join us in creating a #CyberFit future

    The Technical Support Engineer with German will function as the main support technical expert in specific Company's products or services.

    Be the person responsible for resolving the customers' technical incidents using your own expertise and extensive cooperation with the Company's Engineering departments.

    Craft solutions, submit bug reports, coordinate complex tasks with other teams (Engineering, QA, DCO, Product Management), communicate with the customers to their complete satisfaction.

    Every member of our A-Team has an instrumental role and impact on the success of Acronis' innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment.

    Just like everyone at Acronis, the ideal candidate will embody all of our company values : responsive, alert, detail-oriented, makes decisions, and never gives up.

    WHAT YOU'LL DO

    • Focus on fast and effective technical issues troubleshooting involving various software, networking and hardware environments
    • Perform technical analysis of customer issues and define plan for fixing them
    • Direct involvement with the product and engineering teams
    • Provide technical advices to junior staff members and review technical results, evaluations and analyses
    • Create Knowledge Base articles, best practice guides and other documentation

    WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)

    • One or more of the following :
    • Fluent English (both oral and written, Upper Intermediate as minimum);
    • Fluent German (both oral and written, Upper Intermediate as minimum);
    • Ability to describe the details on technical issues in all their complexity when needed;
    • 2 or more years of work experience in an applicable industry and role are a plus;
    • Great communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues
    • Responsible and quick to decide and act;
    • Network troubleshooting (know how to use Wireshark, tcpdump, iperf; experience with deploying and configuring services like DHCP, DNS, L2TP / IPSEC / Open VPN, HTTP servers);
    • Windows Administrator;
    • Linux Administrator is a plus;
    • Virtualization experience is a plus;
    • Business applications (should be familiar with one or more of the following : MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers);
    • Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues;
    • Good communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues;
    • Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues;
    • Strong internal customer focus with desire to learn all aspects of the business;
    • High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy;
    • Strong written and verbal communication and interpersonal skills;
    • Outstanding organizational, problem solving, and multi-tasking skills;
    • Team-player and positive attitude, eager to do more and help out, views challenging situations as opportunities;
    • Self-motivated, proactive, and able to work with minimal supervision;
    • Passion and commitment to succeed by working hard and never giving up;
    • Please submit your resume and application in English

    WHO WE ARE

    Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.

    This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment all at a low and predictable cost.

    Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide.

    Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams.

    Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.

    Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live.

    Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team.

    Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.


    #J-18808-Ljbffr


  • Acronis Madrid, España

    Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Technical Support Engineer with German who is ready to join us ...


  • Acronis Madrid, España

    Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Technical Support Engineer with German who is ready to join us ...


  • Acronis Madrid, España

    Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Technical Support Engineer with German who is ready to join us ...


  • Acronis Madrid, España

    .Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Technical Support Engineer with German who is ready to join us ...

  • CIVIR

    Product Owner Quality

    hace 1 semana


    CIVIR Madrid, España CDI

    Se busca Product Owner, para apoyo en el desarrollo e implantación de herramientas de calidad, con experiencia en el sector automotriz. · Tareas · Liderar y coordinar equipos traduciendo sus necesidades en informaciones comprensibles para los equipos técnicos. Que brinde apoyo al ...

  • Marsh McLennan Companies

    Beca Acturario

    hace 4 semanas


    Marsh McLennan Companies Madrid, España De jornada completa

    Description: · ¿Te gustaría formar parte de una empresa de consultoría de recursos humanos con fuerte presencia mundial que pone a sus empleados en el centro, crece saludablemente, aboga por la diversidad, promueve el voluntariado activo y desarrolla e implementa políticas para ...


  • H&M Group Madrid, España A tiempo parcial

    Descripción de la empresa · En & Other Stories, nos centramos en la atención al cliente ofreciendo un servicio personalizado y de calidad. Como parte del equipo de la tienda, eres la primera persona que conocen nuestros clientes y debes actuar como el mejor embajador. Usted apor ...


  • Regeneron Pharmaceuticals, Inc Madrid, España De jornada completa

    The Senior Manager, Global Procurement – International Markets: Italy and Spain will be accountable for the delivery of Procurement activities within Italy and Spain as part of Regeneron's international footprint. · This role will partner with collaborators and colleagues from ea ...

  • Westinghouse Electric Company LLC.

    Risk Analysis Intern

    hace 3 días


    Westinghouse Electric Company LLC. Madrid, España

    Risk Analysis Intern - Madrid · General Job Function: · Support Probabilistic Safety Assessments (PSA) for nuclear power plant systems, evaluating plants potential vulnerability to all risk and hazard types (, seismic, fire, flooding, etc.) for domestic and international plants. ...

  • TomTom

    Engineering Manager I

    hace 4 semanas


    TomTom Madrid, España

    What you'll do: Translate customers' complex functional and technical requirements into technical solutions and define your team's charger and roadmap based on it · Manage your team to execute against project plans and delivery commitment. Identify risks, define corrective mitig ...

  • Brambles

    SVP, Group Strategy

    hace 4 semanas


    Brambles Madrid, España De jornada completa

    CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, ...


  • Colgate-Palmolive Madrid, España

    No Relocation Assistance Offered · # Madrid, Madrid, Community of, Spain · We are looking for a In Store Execution Coordinator (based in CP Spain - Madrid). · Reporting to the Field Sales Leader he/she will be the point of contact for Sales Representatives, Area Managers working ...

  • Dell Computer SA (Spain) (3675)

    Sales Graduates

    hace 3 semanas


    Dell Computer SA (Spain) (3675) Madrid, España De jornada completa

    Sales Graduates - Junior Inside Sales Account Managers · Madrid · The Dell Technologies portfolio of emerging technologies is enough to get your pulse racing. But our customers are our heartbeat and deserve human interaction that is special and outstanding to their technologica ...

  • 326 Discovery Networks, S.L

    Content Planning

    hace 3 semanas


    326 Discovery Networks, S.L Madrid, España De jornada completa

    Who We Are... · When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the bringing our characters to l ...

  • Gaming Innovation Group

    Customer Support

    hace 3 semanas


    Gaming Innovation Group Madrid, España De jornada completa

    Here at GIG, we are constantly looking for talent to join our CS & KYC team. · Are you new to the iGaming business, or are you looking for new challenges in your career? Send us an open application for a chance to an interview and a priority in the recruitment process when a new ...


  • IQVIA Madrid, España De jornada completa

    About the Role · We're looking for a dedicated Executive Administrative Assistant to provide top-notch support to a senior executive at IQVIA. This role is perfect for someone who thrives in a fast-paced environment and enjoys working with people at all levels. Key Responsibili ...


  • Estée Lauder - Brand Madrid, España De jornada completa

    Position Summary · • Defines the Marketing Strategy for the Brand in the Affiliate · • Builds and drives the 360° consumer marketing plan across all media channels · • Drives A&P mix optimization · • Defines the Consumer Journey(s) combining all communication and distribution cha ...


  • Estée Lauder - Brand Madrid, España De jornada completa

    Marketing Manager Temporal Maternity Leave · Position Summary · • Defines the Marketing Strategy for the Brand in the Affiliate · • Builds and drives the 360° consumer marketing plan across all media channels · • Drives A&P mix optimization · • Defines the Consumer Journey(s) com ...

  • Verisure Sàrl

    Portfolio analyst

    hace 11 horas


    Verisure Sàrl Madrid, España De jornada completa

    The Role · As a Portfolio Analyst, you will be instrumental in our Research and Development (R&D) portfolio planning efforts. Your responsibilities will include overseeing all ongoing projects, strategizing for future initiatives, and ensuring adherence to established project st ...


  • MSX International Madrid, España

    CUSTOMER EXPERIENCE AGENT in Madrid – Norwegian, Danish, Dutch OR French with English · Hello · If you are a fan of the motor world, you will have already heard about us. Surely you know that we are more than 500 automotive professionals in Spain and Portugal developing and imp ...