- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Address guests' service needs in a professional, positive, and timely manner.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Talk with and listen to other employees to effectively exchange information.
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
- Comply with quality assurance expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Verify all reservation information with callers to ensure accuracy.
- Accommodate and document special requests in an accurate and efficient manner.
- Determine the most appropriate room type to meet guest requirements and maximize room rate.
- Explain guarantee and cancellation policies to callers.
- Describe room accommodations and benefit feature sale amenities to guests.
- Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.
- Answer guest questions about property facilities/services (., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).
- Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.
- Identify guest reservation needs by asking open-ended questions to obtain all necessary information, including enrollment in Marriott Rewards program.
- Follow "up selling" techniques and sales strategies in order to maximize property revenue.
- Identify repeat guests using appropriate codes.
- Inform guests of rules and regulations regarding qualifying rates (., government and special corporate rates and discounts).
- Input and access data in reservation system by entering correct information into proper fields, including Marriott Rewards number, and asking for travel agency IATA and FIT numbers (., flags, comments, guest messages).
- Verify availability of room type, rate, and occupancy before confirming any reservations.
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Indicate special room reservation types (., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
-
Reservations Trainee
hace 1 semana
W Barcelona Barcelona, España? Procesar todas las solicitudes de reserva, cambios y cancelaciones recibidas por teléfono, fax o correo.? Enviar archivos TXT para pick/up.? Revisar e-mails urgentes y clasificar e-mails del día anterior.? Repasar las reservas que han entrado del día anterior y en el día en cur ...
-
Reservations trainee
hace 1 semana
W Barcelona Barcelona, España? Procesar todas las solicitudes de reserva, cambios y cancelaciones recibidas por teléfono, fax o correo. ? Enviar archivos TXT para pick/up. ? Revisar e-mails urgentes y clasificar e-mails del día anterior. ? Repasar las reservas que han entrado del día anterior y en el día en ...
-
Reservations Trainee
hace 1 semana
Jr Spain Barcelona, Españacol-wideJob Description:? Procesar todas las solicitudes de reserva, cambios y cancelaciones recibidas por teléfono, fax o correo.? Enviar archivos TXT para pick/up.? Revisar e-mails urgentes y clasificar e-mails del día anterior.? Repasar las reservas que han entrado del día ant ...
-
Reservations Trainee
hace 2 semanas
Marriott International, Inc Barcelona, España**Número de Empleo** · **Categoría de Empleo** Management Development Programs/Interns · **Ubicación** The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo ...
-
Reservations Trainee
hace 2 semanas
Marriott International, Inc Barcelona, España**Número de Empleo** · **Categoría de Empleo** Management Development Programs/Interns · **Ubicación** The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo ...
-
Reservations Trainee
hace 3 semanas
Marriott International, Inc Barcelona, España**Número de Empleo** · **Categoría de Empleo** Management Development Programs/Interns · **Ubicación** The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo ...
-
Reservations Trainee
hace 1 semana
Marriott International, Inc Barcelona, España**Número de Empleo** · **Categoría de Empleo** Management Development Programs/Interns · **Ubicación** The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo ...
-
Reservations Trainee
hace 1 semana
Marriott International, Inc. Barcelona, EspañaJob Number · Job Category Management Development Programs/Interns · Location The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain VIEW ON MAP Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · You will learn fir ...
-
Reservations Trainee
hace 4 semanas
Grabjobs Spain Barcelona, EspañaWe are hiring an experienced Reservations Trainee - The Barcelona EDITION to join our awesome team at in Barcelona. · Growing your career as a Full Time Reservations Trainee - The Barcelona EDITION is a terrific opportunity to develop useful skills. · If you are strong in creativ ...
-
Reservations Trainee
hace 1 mes
Marriott Barcelona, España Paid WorkJob Number · Job Category Management Development Programs/Interns · Location The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · You will learn first-hand ab ...
-
Reservations Trainee: The Barcelona Edition
hace 2 semanas
Marriott International, Inc Barcelona, España**Número de Empleo** · **Categoría de Empleo** Management Development Programs/Interns · **Ubicación** The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo ...
-
Reservations Trainee: The Barcelona Edition
hace 2 semanas
Marriott International, Inc Barcelona, España**Número de Empleo** · **Categoría de Empleo** Management Development Programs/Interns · **Ubicación** The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo ...
-
Reservations Trainee: The Barcelona Edition
hace 2 semanas
Marriott International, Inc Barcelona, España**Número de Empleo** · **Categoría de Empleo** Management Development Programs/Interns · **Ubicación** The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo ...
-
Marriott International Barcelona, EspañaJob Number ******** · Job Category Management Development Programs/Interns · Location The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · Y ...
-
Front Office Intern
hace 4 días
AccorHotel Barcelona, EspañaJob DescriptionLearn to ensure a smooth and efficient experience delivered to all guests at registration, during their stay and at check out. · Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the hotel operation. · Lear ...
-
Front Office Intern
hace 1 semana
ACCOR Barcelona, España· Company Description · Upscale, 5 star hotel in Barcelona, Port Olimpic, being in the city centre, but only a few metres from the beach · A Sofitel Hotel in Barcelona · With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisur ...
-
Reservations Internship
hace 2 semanas
Hilton Barcelona, España De jornada completaAs a Reservations intern you will assist in daily operations and work with customers and Guests as part of your assigned college project to demonstrate your abilities and gain knowledge in the hospitality industry. · What will I be doing? · If you are interested in gaining real w ...
-
Reservations Internship
hace 2 semanas
Hilton Barcelona, España Paid WorkAs a Reservations intern you will assist in daily operations and work with customers and Guests as part of your assigned college project to demonstrate your abilities and gain knowledge in the hospitality industry. · What will I be doing? · If you are interested in gaining real w ...
-
Assistant Recrutement-planning
hace 3 días
Fairson Inventarios Barcelona, EspañaSpécialiste de l'inventaire externalisé depuis 1995, FAIRSON Inventaire accompagne plus de 200 enseignes renommées dans 25 pays européens pour une clientèle variée : chaînes de magasins, industriels, grands comptes... La qualité de nos interventions, le savoir-faire de nos équipe ...
-
Graduate Engineering Program
hace 1 mes
AkzoNobel Barcelona, EspañaWe supply the sustainable and innovative paints and coatings that our customers, communities – and the environment – are increasingly relying on. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. ...
Reservations Trainee - Barcelona, España - Marriott International
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Descripción
You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you'll be better prepared to pursue opportunities post-graduation. Here's to exploring, kickstarting your dream career, and joining us on your journey
Guest Relations
Communication
Working with Others
Quality Assurance/Quality Improvement
Physical Tasks
Reservation Services
Reservation Processing