Trabajos
>
Barcelona

    Hozpitality - Reservations Trainee - The Barcelona Edition - Marriott International

    Marriott International
    Marriott International Barcelona, España

    hace 3 semanas

    Default job background
    Descripción
    Job Number
    *
    Job Category Management Development Programs/Interns
    Location The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain VIEW ON MAP
    Schedule Full-Time
    Located Remotely? N
    Relocation? N
    Position Type Non-Management
    You will learn first-hand about a hotel's operations.

    Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began.

    You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you'll be better prepared to pursue opportunities post-graduation. Here's to exploring, kickstarting your dream career, and joining us on your journey
    Guest Relations

    Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

    Address guests' service needs in a professional, positive, and timely manner.

    Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

    Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

    Thank guests with genuine appreciation and provide a fond farewell. Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Communication
    Speak to guests and co-workers using clear, appropriate and professional language.

    Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

    Talk with and listen to other employees to effectively exchange information. Working with Others
    Support all co-workers and treat them with dignity and respect. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Quality Assurance/Quality Improvement
    Comply with quality assurance expectations and standards. Physical Tasks
    Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Reservation Services
    Verify all reservation information with callers to ensure accuracy. Accommodate and document special requests in an accurate and efficient manner. Determine the most appropriate room type to meet guest requirements and maximize room rate. Explain guarantee and cancellation policies to callers. Describe room accommodations and benefit feature sale amenities to guests.

    Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.

    Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).

    Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.

    Identify guest reservation needs by asking open-ended questions to obtain all necessary information, including enrollment in Marriott Rewards program. Follow "up selling" techniques and sales strategies in order to maximize property revenue. Identify repeat guests using appropriate codes. Reservation Processing
    Inform guests of rules and regulations regarding qualifying rates (e.g., government and special corporate rates and discounts).

    Input and access data in reservation system by entering correct information into proper fields, including Marriott Rewards number, and asking for travel agency IATA and FIT numbers (i.e., flags, comments, guest messages).

    Verify availability of room type, rate, and occupancy before confirming any reservations. Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

    Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

    EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality.

    EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm.

    The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations - breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

    But to create this magical experience, we need you.

    We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work.

    A place where service comes from the heart, not from a handbook.

    A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

    We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International.

    Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Marriott International

    Valet - The Barcelona EDITION

    hace 3 semanas

    Marriott International Barcelona, España De jornada completa

    POSITION SUMMARY · Como valet tu principal misión será la de dar soporte a tus compañeros y compañeras del departamento de Pisos en la operativa diaria de limpieza de habitaciones, para lograr que nuestro hotel sean un lugar único en el que se ofrece un servicio mágico que crea ...

  • Marriott International, Inc

    Cook - The Barcelona Edition

    hace 2 semanas

    Marriott International, Inc Barcelona, España

    **Número de Empleo** · **Categoría de Empleo** Food and Beverage & Culinary · **Ubicación** The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Posición ...

  • Marriott International, Inc

    Server - The Barcelona Edition

    hace 1 día

    Marriott International, Inc Barcelona, España

    **Número de Empleo** · **Categoría de Empleo** Food and Beverage & Culinary · **Ubicación** The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Posición ...

  • Marriott International, Inc

    Hostess - The Barcelona Edition

    hace 2 semanas

    Marriott International, Inc Barcelona, España

    **Número de Empleo** · **Categoría de Empleo** Food and Beverage & Culinary · **Ubicación** The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Posición ...

  • Marriott International, Inc

    Receptionist - The Barcelona Edition

    hace 3 semanas

    Marriott International, Inc Barcelona, España

    **Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Pos ...

  • Marriott International, Inc

    Hostess - The Barcelona Edition

    hace 1 día

    Marriott International, Inc Barcelona, España

    **Número de Empleo** · **Categoría de Empleo** Food and Beverage & Culinary · **Ubicación** The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Posición ...

  • Marriott International, Inc

    Concierge - The Barcelona Edition

    hace 1 semana

    Marriott International, Inc Barcelona, España

    **Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Pos ...

  • Marriott International, Inc

    Cook - The Barcelona Edition

    hace 1 día

    Marriott International, Inc Barcelona, España

    **Número de Empleo** · **Categoría de Empleo** Food and Beverage & Culinary · **Ubicación** The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Posición ...

  • Marriott International, Inc

    Server - The Barcelona Edition

    hace 2 semanas

    Marriott International, Inc Barcelona, España

    **Número de Empleo** · **Categoría de Empleo** Food and Beverage & Culinary · **Ubicación** The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Posición ...

  • Marriott International, Inc

    Cook - The Barcelona Edition

    hace 3 días

    Marriott International, Inc Barcelona, España

    **Número de Empleo** · **Categoría de Empleo** Food and Beverage & Culinary · **Ubicación** The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Posición ...

  • Marriott International, Inc

    Steward - The Barcelona Edition

    hace 2 semanas

    Marriott International, Inc Barcelona, España

    **Número de Empleo** · **Categoría de Empleo** Food and Beverage & Culinary · **Ubicación** The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Posición ...

  • Marriott International, Inc

    Bartender - The Barcelona Edition

    hace 2 semanas

    Marriott International, Inc Barcelona, España

    **Número de Empleo** · **Categoría de Empleo** Food and Beverage & Culinary · **Ubicación** The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Posición ...

  • Marriott International, Inc

    Cook - The Barcelona Edition

    hace 1 semana

    Marriott International, Inc Barcelona, España

    **Número de Empleo** · **Categoría de Empleo** Food and Beverage & Culinary · **Ubicación** The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Posición ...

  • Marriott International, Inc

    Cook - The Barcelona Edition

    hace 1 semana

    Marriott International, Inc Barcelona, España

    **Número de Empleo** · **Categoría de Empleo** Food and Beverage & Culinary · **Ubicación** The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Posición ...

  • Marriott International, Inc

    Cook - The Barcelona Edition

    hace 6 días

    Marriott International, Inc Barcelona, España

    **Número de Empleo** · **Categoría de Empleo** Food and Beverage & Culinary · **Ubicación** The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Posición ...

  • Marriott International, Inc

    Barista - The Barcelona Edition

    hace 2 semanas

    Marriott International, Inc Barcelona, España

    **Número de Empleo** · **Categoría de Empleo** Food and Beverage & Culinary · **Ubicación** The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Posición ...

  • Marriott International, Inc

    Bartender - The Barcelona Edition

    hace 1 semana

    Marriott International, Inc Barcelona, España

    **Número de Empleo** · **Categoría de Empleo** Food and Beverage & Culinary · **Ubicación** The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Posición ...

  • Marriott International, Inc

    Bartender - The Barcelona Edition

    hace 2 semanas

    Marriott International, Inc Barcelona, España

    **Número de Empleo** · **Categoría de Empleo** Food and Beverage & Culinary · **Ubicación** The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Posición ...

  • Marriott International, Inc

    Valet - The Barcelona Edition

    hace 2 semanas

    Marriott International, Inc Barcelona, España

    **Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Pos ...

  • Marriott International, Inc

    Valet - The Barcelona Edition

    hace 2 semanas

    Marriott International, Inc Barcelona, España

    **Número de Empleo** · **Categoría de Empleo** Housekeeping & Laundry · **Ubicación** The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Posición** Non ...