Trabajos
>
Madrid

    Senior Client Success Manager - Madrid, España - Pegasystems

    Pegasystems
    Pegasystems Madrid, España

    hace 1 semana

    Default job background
    Descripción

    Meet Our Team:

    Pega provides innovative technology to the world's most innovative organisations. As the recognised industry leader in strategic business applications, according to analysts such as Forrester and Gartner, we challenge companies to rethink the way they do business and empower them to become more efficient, smarter, and most importantly, customer-centric. Our Client Success team is an integral part of our rapid growth trajectory, as you will partner with internal and external stakeholders to drive our client's success.

    Picture Yourself at Pega:

    A Senior Customer Success Manager is responsible for maintaining and expanding relationships and provide technical expertise, where applicable, within a set of defined accounts that are of critical importance to Pega based on reference engagement, and ongoing revenue stream. These accounts will also require a high level of vertical expertise as well as ongoing program adoption management and leadership.

    What You'll Do at Pega:

  • Develop a trusted advisor relationship with multiple people in the account to expand engagement with stakeholders across the customer organization
  • Establish a metrics framework to realize and measure business value through use of Pega software, co-produce a strategic roadmap for transformation, and encourage adoption of best practice through enablement and governance.
  • Serve as the account's advocate within Pega, managing escalations quickly and effectively and coordinating with other organizations at Pega to take action on behalf of the customer
  • Use discrete and aggregate measures of customer health to drive insights, to identify and mitigate areas of risk, and to take proactive action
  • Leverage industry and product knowledge to share insights about how customer can maximize license to drive business benefits

    • Who You Are:

  • BA/BS Degree or equivalent business experience
  • 10+ years relevant work experience, 5+ years in a Client Success management or consulting role
  • Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
  • Strong consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation

    • What You've Accomplished:

    A proven customer satisfaction and revenue driver. The Senior Customer Success Manager leverages data and relationships to help our customers achieve their business objectives after the initial sale and continuing through the customer lifecycle

  • Comfortably engages with front-line teams and C-suite leaders , employing the Challenger model to drive business insights. They understand Pega best practices and how to adapt them within each customer's environment to achieve faster time to value.
  • Has an analytics orientation . Customer Success requires analysis of available data to determine customer health and identification of new data - to drive proactive outreach, which in turn increases customer satisfaction and lowers sales and delivery risks.
  • Drives for results . Contribute to account plans, and organize resources required to execute the plans and achieve desired outcomes. They measure progress against KPIs, successfully balancing the customer's needs and value to Pega.
  • Is a thought leader . They leverage their deep domain experience, product knowledge, and industry trends to home in on quantifiable benefits and focus intently on realizing them.
  • Is service-oriented . They are the primary post-sale point of contact for the customer. They address root causes of dissatisfaction, and proactively coordinate with specialists in Pega to smooth the customer journey and help ensure that Pega's applications are best in class.

    • Pega Offers You:

  • A rapidly growing yet well-established business
  • The world's most innovative organizations as reference-able clients
  • Gartner Analyst acclaimed technology leadership across our categories of products
  • Continuous learning and development opportunities
  • An innovative, inclusive, agile, flexible, and fun work environment
  • Competitive global benefits program inclusive of pay + bonus incentive
  • Employee equity in the company

    • #LI-Remote #LI-PD1

  • goFLUENT

    Customer Success Manager

    hace 3 semanas

    goFLUENT Madrid, España De jornada completa

    Customer Success Manager / Chef de projet · Qui sommes-nous · Le groupe goFLUENT, basé dans plus de 20 pays, est un acteur incontournable du secteur EdTech, pionnier et maintenant leader, nous accompagnons la stratégie Learning de nos clients (Fortune 500 & Start-Ups). · En assoc ...

  • HR-ON

    Customer Success Manager

    hace 4 semanas

    HR-ON Madrid, España

    Dalux es una empresa innovadora de Contech, que se compromete a ampliar los límites de cómo la tecnología puede garantizar una industria inmobiliaria y de construcción más inteligente y eficiente. Hoy proporcionamos nuestras herramientas digitales fáciles de usar a promotores, co ...

  • Dalux

    Customer Success Manager

    hace 1 semana

    Dalux Madrid, España

    **Customer Success Manager** · Primero, ¿quién diablos es Dalux? · Dalux es una empresa innovadora de Contech, que se compromete a ampliar los límites de cómo la tecnología puede garantizar una industria inmobiliaria y de construcción más inteligente y eficiente. Hoy proporcionam ...

  • Dalux

    Customer Success Manager

    hace 3 semanas

    Dalux Madrid, España

    Dalux es una empresa innovadora de Contech, que se compromete a ampliar los límites de cómo la tecnología puede garantizar una industria inmobiliaria y de construcción más inteligente y eficiente. Hoy proporcionamos nuestras herramientas digitales fáciles de usar a promotores, co ...

  • Seidor

    Partner Success Manager

    hace 4 semanas

    Seidor Madrid, España

    **Humanizando la Tecnología.** · Somos una gran empresa con alma de start-up. Nos organizamos por unidades de conocimiento expertas que colaboran entre sí. · Por ello buscamos **personas inquietas, **que les **motiven los retos y con ganas de crecer personal y profesionalmente**, ...

  • Ucademy

    Customer Success Manager

    hace 6 días

    Ucademy Madrid, España

    **3,2,1 LET ́S GO** · **HOLA** · **NO SERÁ UN TRABAJO NORMAL** · En Ucademy no ofrecemos el típico trabajo de 08:00 a 15:00 h, en el que te dicen lo que tienes que hacer en todo momento, en el que repites día tras día las mismas tareas, en el que dices ya he terminado el trabajo, ...

  • Mondia Group

    Customer Success Manager

    hace 5 días

    Mondia Group Madrid, España

    **ÜBER UNS** · WHAT WE DO | Die Mondia Media Germany GmbH ist ein führendes Unternehmen im Bereich digitaler Entertainment-Dienstleistungen für global agierende Unternehmen der Telekommunikations-, Medien · - und Geräteherstellerindustrie. Über diverse Vertriebspartner, wie unter ...

  • goFLUENT

    Customer Success Manager

    hace 2 semanas

    goFLUENT Madrid, España

    **CUSTOMER SUCCESS MANAGER** · Provide everyone an equal voice - das ist unsere Mission bei goFLUENT seit mehr als 20 Jahren. Sprachkenntnisse fördern auf individueller Ebene die persönliche Entwicklung und verbessern Karrierechancen. Das sprachliche Selbstvertrauen von Angestell ...

  • TWENIX PLATFORM S.L

    Customer Success Manager

    hace 3 semanas

    TWENIX PLATFORM S.L Madrid, España

    **'La vida no es listen and repeat'.** Desde Twenix hemos creado un sistema de aprendizaje de inglés para empresas que conecta a los profesionales con el idioma desde el primer día de una manera personalizada, sencilla y divertida. · Combinamos tecnología y educación para hacer q ...

  • TWENIX PLATFORM S.L

    Customer Success Manager Italy

    hace 1 semana

    TWENIX PLATFORM S.L Madrid, España

    **Hola **: · ¿Te suena la imagen del típico/a profesional que lleva años estudiando inglés en la empresa pero aún tiembla cuando le toca hacer una presentación en inglés o reunión internacional con clientes? No pasa nada, esta es tu oportunidad para que no vuelva a pasar nunca má ...

  • MGID

    Head of Success Management

    hace 3 semanas

    MGID Madrid, España CDI

    Job DescriptionMGID is a global native advertising platform helping brands reach unique local audiences at scale. In MGID we empower brands and publishers to work together transparently through our privacy-first targeting technology to enable advertisers to drive performance and ...

  • QuoIntelligence

    Customer Success Manager

    hace 5 días

    QuoIntelligence Madrid, España De jornada completa

    Job Description · Customer Success Management: · Onboard new clients and guide them through the implementation process. · Develop and maintain strong, long-lasting relationships with key stakeholders. · Understand clients' business objectives and align our solutions to meet their ...

  • AB Tasty

    Customer Success Manager

    hace 3 días

    AB Tasty Madrid, España De jornada completa

    AB Tasty is a global leader in AI-powered experience optimization solutions empowering brands using personalization, experimentation, recommendations, and search to build better experiences on their websites and apps. Integrated into a single platform, AB Tasty offers web and API ...

  • LucaNet AG

    Customer Success Manager

    hace 1 semana

    LucaNet AG Madrid, España De jornada completa

    The Role · We are a highly collaborative and passionate environment, looking for like-minded people who impress with their specialist knowledge as well as their customer- and goal-oriented way of working. Our service ensures that our customers can optimally leverage their potenti ...

  • ODILO

    Customer Success Manager

    hace 3 días

    ODILO Madrid, España

    We are ODILO: a fast-growing edtech company with a mission to democratize access to high-quality education and provide educational technology solutions to help our users reach their full potential. · Through our solutions, we provide access to millions of digital content items fr ...

  • Morningstar

    Customer Success Manager

    hace 2 días

    Morningstar Madrid, España De jornada completa

    About the Role · Would you like to be the voice of Morningstar, delivering the highest quality of service and professionalism to our clients? · We are looking for a Customer Success Manager who wants to push themselves in a career in Financial Services. · You will work together ...

  • Iwantic

    Project Manager for Customer Success

    hace 3 semanas

    Iwantic Madrid, España

    Desde la división de · **Sales & Customer** de · **Iwantic**, seleccionamos para empresa de desarrollo de software con sede en Madrid y presencia global, un perfil de Project Manager for Customer Success. · **¿Qué harás?** · - Reportarás directamente a la Dirección de Customer Su ...

  • Morningstar

    Customer Success Manager

    hace 40 minutos

    Morningstar Madrid, España

    Customer Success Manager – Morningstar Direct page is loaded Customer Success Manager – Morningstar Direct Apply locations Madrid time type Full time posted on Posted Yesterday job requisition id REQ About the RoleWould you like to be the voice of Morningstar, delivering the high ...

  • Netapp

    Customer Success Manager

    hace 2 días

    Netapp Madrid, España

    Job SummaryAs a Customer Success Manager (CSM) at NetApp, your primary focus will be on delivering exceptional customer experiences and ensuring the achievement of business outcomes for our valued clients. By driving deep value realization, fostering strong product adoption, and ...

  • BMC Software

    Partner Success Manager

    hace 1 semana

    BMC Software Madrid, España

    and Requirements · CareerArc Code · CA-MS · #LI-MS2 · BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.Every BMC employee has the potential to have a tr ...