Senior Customer Service Administrator - Barcelona, España - Arxada

Arxada

Empresa verificada

Barcelona, España

hace 4 días

Publicado por:

Isabel García

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Descripción

Arxada is a global specialty chemicals business that's committed to solving the world's toughest preservation challenges through better science.

[With a proud history of innovation dating back more than a century], we aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the life of vital infrastructure while working to reduce our and our customers' ecological footprint.

Sustainable preservation is one of our top priorities.

We are making significant strategic investments that will not only decrease our own environmental footprint, but also help customers adapt to long-term environmental and social change through the development of cleaner, greener solutions.

Are you interested in becoming part of a global team of customer service specialists and helping to build the culture in a Brand-New COE (Center of Excellence)

As a Customer Service Administrator, you will be responsible for processing orders received through various channels, coordinating order processing, invoicing and delivery whilst fostering strong relationships with customers.

Additionally, you will be responsible for managing the entire order fulfillment cycle, collaborating with cross-functional teams to resolve issues, and optimizing delivery performance.

Essential Job Functions:

Accurate and timely processing of orders received through various channels
Managing the entire order fulfillment cycle, from sales order entry to customer satisfaction
Ensuring accurate and ontime invoicing for all orders
Coordinating order processing, delivery, and dispatch with freight forwarders
Serving as a liaison between customers and sales teams
Collaborating with crossfunctional teams to resolve issues related to orders
Optimizing delivery performance and managing backorders
Ensuring compliance with financial policies and procedures, participating in continuous improvement activities

Qualifications & Experience:

Exceptional attention to detail to ensure accurate and timely processing of orders received through various channels
Strong analytical and datadriven mindset with experience in using data and analytics to inform decisionmaking
Excellent communication, interpersonal, and problemsolving skills.
Ability to manage multiple tasks and priorities to ensure ontime, infull delivery, and optimize delivery performance by managing and overseeing backorders
Advanced Excel Skills: Advanced formula creation, pivot table creation and manipulation and data analysis and visualization using Excel. Experience with VBA programming for automating tasks and creating macros is a plus
Proficiency in SAP Sales and Distribution (SD) module, including order management, pricing, and billing
Knowledge of SAP Material Management (MM) module, including inventory management, purchasing, and material requirements planning (MRP)

Arxada has world class offering in two distinct areas:

Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection.

Arxada is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.

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