Client Services Manager - Madrid, España - Disney

Disney

Empresa verificada

Madrid, España

hace 1 semana

Publicado por:

Isabel García

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Descripción

Client Services Manager

Job ID

Location

Madrid, Spain

Business
Disney Media & Entertainment Distribution

Date posted
Jul. 06, 2023

Job Summary:

The Disney Advertising Sales portfolio covers world-leading brands within The Walt Disney Company's Media Networks segment and related IPs.

This includes family favourites Disney, Pixar, Marvel, & Lucasfilm as well as general entertainment networks such as Disney Channel, Disney Junior, ABC, Star, & FX, and our iconic factual brand, National Geographic.

There will be a specific focus on video advertising within our flagship product, Disney+, as well as additional digital assets: websites, apps, YT channels and social platforms.

This role will require you to be onsite 4 days a week.

The Opportunity & Responsibilities:

Supporting salespeople and associated clients through all phases of the campaign lifecycle, from planning to invoicing with all Disney digital assets, including Disney+
Responsible for delivering successful media plans that maximize revenue, meet client objectives, and spur repeat business
Able to perform all tasks related to campaign management, specifically inventory forecasting, media plan creation, order entry, trafficking, optimizing, reporting, and invoicing
Act as the main point of contact for any escalations on complex challenges or requests regarding inventory, ad products, or campaigns
Assist Sales, Finance, and Accounting in revenue tracking
Troubleshoot and resolve ad delivery, ad quality, and technical issues, liaising with global Ad Platforms support
Test potential ad tech vendor integrations and provide input on contract negotiations
Ideate, implement, review, and evolve operational processes that drive quality and efficiency
Analyze usage & performance of digital inventory to develop strategies & products that maximize revenue yield
Work with other Client Services team managers to implement solutions that benefit the wider organization
Collaborate with regional team to implement our customers' campaigns ensuring delivery and problemsolving if needed
Assist management and senior leadership on adhoc assignments

The Experience We Require From You:

Graduate level or equivalent experience
10+ years of overall experience in the advertising sector, either publisher/agency side or in ad tech
Strong understanding of programmatic advertising, technologies that power it, and key vendors in the space, DSP, SSP, and Trading teams.
Familiar with general data protection and privacy requirements related to digital advertising.
Expert in defining and evolving processes
Highly competent in forecasting, planning, trafficking, and managing ad campaigns for display and video across websites, apps, social platforms, and connected TV environments
Demonstrated ability in activating campaigns, producing accurate and relevant insights, and optimizing performance
Able to represent the company in external meetings and events
Media or entertainment brand experience is beneficial, as is familiarity with the processes and policies of a multinational corporation

Skills Required:

Fluent in Spanish and English languages
Highly motivated and driven problem solver
Sales and marketoriented with strong knowledge of the Spanish digital market.
Great attention to detail, organizational skills, and ability to effectively prioritize and balance multiple projects simultaneously
Analytical; able to review, assess, and strategize based on the results
Able to step back and look at scenarios at a macro level, solving the immediate challenge and providing longterm solutions
Comfortable working independently or collaboratively with reports, peers, and senior executives
Revenueminded, but not at the expense of our people
Always focused on our guests and prioritizing the user experience
Confident communicator with good presentation skills, able to speak on behalf of the team internally and externally
Excited to work in a global organization with stakeholders across the world
Ability to navigate the digital advertising industry and maintain relationships with publishers, broadcasters, agencies, advertisers, and tech vendors
Indepth understanding of digital media and the advertising industry, particularly video and within EMEA