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Barcelona

    Boutique Barcellona - BARCELONA, España - ETRO

    ETRO
    ETRO BARCELONA, España

    hace 5 días

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    De jornada completa
    Descripción
    For our Boutique in Madrid we are looking for a Client Advisor chinese speaker
    Job description

    To provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.


    Key Responsibilities:
    Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage
    Assist customers accordingly with Etro selling ceremony
    Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
    Ensure the achievement of the Store goals, enhancing and developing the business
    Build and strengthen relationships with customers by developing CRM strategies
    Establish good group dynamics, through efficient communication
    Contribute to manage the visual display of the products in accordance with Etro visual guidelines
    Help ensuring the products replenishment and physical inventory of merchandise
    Follow Company grooming, accordingly with Etro standards and policies
    Key Requirements
    Deep passion for fashion and luxury
    Experience in a similar role within fashion retail companies
    Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers' attitude
    Ability to adapt to different customers
    Team-playing attitude
    Strong communication skills
    Ability to work in a dynamic environment
    Fluent in chinese
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