Field Service Engineer - Madrid, España - Honeywell

Honeywell

Empresa verificada

Madrid, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Honeywell is looking for his Field Service Engineer based in Madrid.
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Main purpose
***Duties include developing skills, information, and management discipline necessary to deliver services in a timely manner at planned gross margins for HTS projects, leveraging Business Unit's tools, processes, and best practices. Role responsibilities include the Field Service Engineer I am performing work on service HTS projects to meet team's financial and productivity metrics.
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Responsibilities

Management:

Reach objectives in terms of projects retention, billable hours, productivity, process compliance and margin.
Ensure delivery of agreed services on time, within scope, and within budget.
Derive sustainable decisions based on crossfunctional knowledge and experiences.
Participate with ideas and implementation of improvements in your area.
Sets goals aligned with the Top blocks for own area and push self and others for results.
Work effectively with internal and external teams on Customer Needs, Concept, and Design of control designs.
Excellent focus on execution, should ensure responsiveness to partner and management.
Risk handling and technical decision making.

Customer Satisfaction:

Maintain customer's satisfaction at acceptable levels and resolves customer satisfaction issues.
Enhance customer satisfaction and comfort by identifying system upgrade opportunities, spot service needs, maintenance contract additions and other sales leads, individually and with his/her assigned team.
Should be able to Independently lead and resolve technical problems
Ability to visualize problems at field sites and diagnose remotely

Cost Control & Productivity:

Ensure the availability of tools, equipment, and materials required for his project's tasks.
Actively support the implementation and compliance of productivity enhancing processes related to service delivery, taking ownership to implant these in his or her own scope of responsibility.
Set and implement standards (quality processes, service manuals, hour reporting) and ensure that the service team delivers to performance expectations.

Resource Planning:

Should be able to build WBS, schedule tasks and track them to closure.

Health, Safety and statutory compliance:

Ensure safe and healthy work environment through effective communication, training, equipment/vehicle maintenance and facilities improvement.
Where applicable, ensure fire and security industry codes and standards are upheld.
Ensure local statutory requirements are upheld.
Follow the Honeywell SOPs and ensure the team adheres to these emphasizing every service technician utilizes the service handheld tool and all work orders and dispatching is delivered through the Service Management System.

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Experience / Education
***5 to 8 years' experience with engineering, installing, and commissioning of BMS projects systems and security access/intrusion and CCTV.

Minimum associated degree, technical trade school or diploma, or +3 years of equivalent work experience.
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Skills
***- Ability to obtain relevant information on operational issues from multiple sources, think broadly about those issues and recognize trends/possible cause-effect relationships.

Ability to make considered and effective decisions and take clear action to address issues.
Ability to build and maintain effective relationships with customers based on trust and mutual understanding.
Ability to achieve results through the transfer of decisionmaking authority and task accountability to appropriate direct reports setting clear time scales and deliverables and providing ongoing appropriate support and feedback.
Ability to demonstrate energy and determination to achieve results and improvement by overcoming obstacles, remaining effective despite setbacks and challenging current thinking

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Other Skills Requirements
***- Should have good ability to understand the requirements and code base much faster and should take technical ownership and be responsible for higher quality deliverables.

Eager to contribute to a teamoriented environment
Exposure to Building Automation Solution domain
Excellent focus on execution, should ensure responsiveness to partner and management.
Ability to think logically and intuitively.
Good problemsolving skills
Ability to maintain and support existing code
Knowledge of Engineering & Commissioning tools for: Security subsystems: Access, Intrusion, RFID controllers and CCTV (Video streamers/cameras/Video Management System/DVRs).

Life Safety subsystems:
Intelligent Fire Alarm Systems

Additional Information:

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JOB ID:HRD198486

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Category:Customer Experience

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Location:Floors G, 1-3, LA CALLE MARÍA DE PORTUGAL,Madrid,MADRID,28050,Spain