Support Advisor German Market - Valencia - Auctane

    Auctane
    Auctane Valencia

    hace 4 días

    Descripción

    Role Overview:

    The Support Advisor will be part of the German Market team, working to deliver exceptional customer service and support to our clients. As a key member of our team, you will be responsible for handling live chats and phone calls, supporting the sales team with queries related to customer service, and resolving customer complaints in a friendly and efficient manner.

    • Attend live chats and reach customers on the phone when necessary
    • Support the sales team for queries related to customer service
    • Be the first point of contact to handle and resolve customer complaints

    About You:

    We are looking for a highly motivated and experienced Customer Service Advisor who is native or proficient in French. Speaking multiple languages is a plus. You should enjoy working in a fast-paced dynamic environment and be very solution-driven.

    • You must have at least 2 years of experience working in customer service, ideally within the logistics sector
    • You should be familiar with online customer service platforms including online chat and ticketing systems
    Auctane offers competitive compensation packages including clear salary benefits private health insurance flexible remote work options generous time off opportunities annual performance reviews access training learning resources wellness programs volunteer days mental health support meal delivery assistance high-comfort home office setup employee discounts job events company equity stock based incentives dog-friendly convenient location apartment hunting facilitation teams depart soon

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