- Provide helpdesk level 1 support to staff and external users on a variety of platforms (in-house and SaaS platforms such as Salesforce) across our international network of offices
- Handle support request distribution to support teams and escalation to upper levels
- Build internal training materials and keep them up to date
- Identify and train users on best practices and functionality of the previous mentioned tools
- Feed back to the development team identified gaps and improvements
- Identify tactics to increase tool adoption within our staff
- Onboard/offboard staff members to software and processes
- Support the roll-out of new features to user groups and run user announcements
- Document the implementation process and keep project plans up to date; recording all interactions, questions, and experiences
- Monitor compliance with Plug and Play policies and standards
- 1 year of relevant experience on a user/customer help desk IT support role
- Proficiency in English is a must as all job communications are conducted in English
- Familiar with basic IT support practices and ticketing platforms like Jira
- Ability to understand the technical aspects of IT and work together with the technical teams on solutions. No experience required on specific IT technologies
- Strong interpersonal skills to effectively communicate to users
- Four-year degree or equivalent in a relevant IT field is an asset
- Comfortable with change and organizational/process evolution in a fast-paced environment
- Excellent organizational skills with keen attention to detail
- Preferred: ability to work business hours 10am-07pm
- Public speaking
- Teaching/Training
- Customer service
- Be part of Plug & Play - the biggest and fastest growing startup innovation platform globally with locations worldwide such as Silicon Valley, Paris, Amsterdam, Munich, Berlin, Singapore, China, and Japan
- Be at the forefront of innovation and get access to groundbreaking technologies
- Be part of a dynamic, international, and open-minded team
- Get access to and communicate with leading international financial executives, startups, and investors
- You will work closely with our corporate partners daily and grow your network
- Work in a vibrant and unique working environment
- Various opportunities for your career development at our 45 locations worldwide
- Contribute and realize your own ideas and have room for self-development
-
Customer Support Analyst
hace 1 semana
Odoo Valencia, EspañaOdoo es un ERP, un conjunto de aplicaciones de gestión empresarial que incluye una gama de herramientas de fácil uso para optimizar y rentabilizar los negocios. Con una comunidad global activa y una red de partners establecida en más de 120 países, contamos con 8 millones de usua ...
-
Software Support Analyst
hace 1 día
Plug and Play Platform Spain S.L Comunidad Valenciana, EspañaPlug and Play is a global innovation platform and venture capital firm. Our mission is to make innovation open to anyone, anywhere. Each year, hundreds of entrepreneurs join our vertical-specific accelerator programs to team up with our corporate members or receive a direct inves ...
-
Software Support Analyst
hace 15 horas
Plug And Play Platform Spain S.L Valencia, EspañaPlug and Play is a global innovation platform and venture capital firm. Our mission is to make innovation open to anyone, anywhere. Each year, hundreds of entrepreneurs join our vertical-specific accelerator programs to team up with our corporate members or receive a direct inves ...
-
Quality Analyst Customer Support
hace 1 semana
weWow Valencia, España CDIWeWow's continued objective is to deliver the most impactful Customer Experience through our highly educated and weWow is a dynamic and forward-thinking startup company dedicated to providing exceptional customer service through human talent and cutting edge technology. · about ...
-
Ventures Analyst Valencia Talent Team
hace 6 días
Plug and Play Tech Center Valencia, España**Plug and Play** is the ultimate innovation platform, bringing together the best startups and the world's largest corporations. We are on a mission to bring the benefits of Silicon Valley to all four corners of the world. Our vision is to make innovation open to anyone, anywhere ...
-
Ventures Analyst Valencia Talent Team
hace 1 semana
Plug and Play Tech Center Valencia, España**Plug and Play** is the ultimate innovation platform, bringing together the best startups and the world's largest corporations. We are on a mission to bring the benefits of Silicon Valley to all four corners of the world. Our vision is to make innovation open to anyone, anywhere ...
-
Ventures Analyst Valencia Talent Team
hace 3 días
Plug and Play Tech Center Valencia, España**Plug and Play** is the ultimate innovation platform, bringing together the best startups and the world's largest corporations. We are on a mission to bring the benefits of Silicon Valley to all four corners of the world. Our vision is to make innovation open to anyone, anywhere ...
-
Ventures Analyst Valencia Talent Team
hace 14 horas
Plug and Play Tech Center Valencia, España**Plug and Play** is the ultimate innovation platform, bringing together the best startups and the world's largest corporations. We are on a mission to bring the benefits of Silicon Valley to all four corners of the world. Our vision is to make innovation open to anyone, anywhere ...
-
Senior Trade Analyst
hace 6 días
Alchemy Global Talent Solutions Valencia, EspañaA Leading Organisation are looking for a Senior Trade Analyst to join their team in Spain. · **Responsibilities;** · - Processing all customs data into the customs system · - Preparing customs information in accordance with international trade · - Manage special customs procedure ...
-
Senior Trade and Customs Analyst
hace 5 días
Alchemy Global Talent Solutions Valencia, EspañaA Leading Organisation are looking for a Senior Trade and Customs Analyst to join their team in Spain. · **Responsibilities;** · - Processing all customs data into the customs system · - Preparing customs information in accordance with international trade · - Manage special custo ...
-
IT Business Analyst
hace 1 semana
Apex Group Valencia, EspañaIT Business Analyst · Location: Valencia, Spain · Date Posted: May 12, 2023 · **Description** · **Role summary**: · The primary responsibilities or the Business Analyst will be working with stakeholders to determine requirements and produce analyses in order to deliver functional ...
-
Senior Trade and Customs Analyst
hace 1 semana
Alchemy Global Talent Solutions Valencia, España**Job Details**: · **Posted**: · - 3rd February, 2023- · **Location**: · - Valencia, Spain- · **Job Ref**: · - 16028A Leading Organisation are looking for a Senior Trade and Customs Analyst to join their team in Spain. · **Responsibilities;** · - Processing all customs data into ...
-
Ventures Analyst Health
hace 5 días
Plug and Play Tech Center Valencia, España**Who we are** · Plug and Play is the ultimate innovation platform, bringing together the best startups and the world's largest corporations. We are on a mission to bring the benefits of Silicon Valley to all four corners of the world. Our vision is to make innovation open to any ...
-
Business Analyst
hace 5 días
Sanne Valencia, España**Role summary**: · The primary responsibilities or the Business Analyst will be working with stakeholders to determine requirements and produce analyses in order to deliver functional and design documentation. To assist with the delivery of solutions by working closely with thei ...
-
IT Business Analyst
hace 1 semana
LRI Invest S.A. Valencia, EspañaLocation: Valencia, Spain · Date Posted: May 12, 2023 · **Description** · **Role summary**: · The primary responsibilities or the Business Analyst will be working with stakeholders to determine requirements and produce analyses in order to deliver functional and design documentat ...
-
Llp - Business Analyst
hace 1 semana
DHL Valencia, España**Business Analyst Vacancy** · **Is Logistics your passion?** · Then your future is in DSC Valencia Center of Excellence **Great place to work - Top Employer.** · What We Are Looking For: Our European Business Analytics department is looking for a highly motivated Business Intell ...
-
Ventures Analyst I Travel
hace 1 semana
Plug and Play Tech Center Valencia, España**WHO WE ARE**: · Plug and Play is a global innovation platform and venture capital firm. Our mission is to make innovation open to anyone, anywhere. Each year, hundreds of entrepreneurs join our vertical-specific accelerator programs to team up with our corporate members or rece ...
-
Ventures Analyst
hace 1 semana
Plug and Play Tech Center Valencia, España**WHO WE ARE**: · Plug and Play is a global innovation platform and venture capital firm. Our mission is to make innovation open to anyone, anywhere. Each year, hundreds of entrepreneurs join our vertical-specific accelerator programs to team up with our corporate members or rece ...
-
Ventures Analyst I Energy
hace 6 días
Plug and Play Tech Center Valencia, España**WHO WE ARE**: · Plug and Play is a global innovation platform and venture capital firm. Our mission is to make innovation open to anyone, anywhere. Each year, hundreds of entrepreneurs join our vertical-specific accelerator programs to team up with our corporate members or rece ...
-
Quality Analyst Customer Service- English Language
hace 1 semana
HireOn Ltd Valencia, EspañaHireOn Ltd Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an English speaking Quality Analyst Customer Service for their Valencia office. · Position: Quality Analyst Customer Service · Location: Valencia, Spain · Employment type: Full-tim ...
Software Support Analyst - Valencia, España - Plug and Play Tech Center
Descripción
Plug and Play is a global innovation platform and venture capital firm. Our mission is to make innovation open to anyone, anywhere. Each year, hundreds of entrepreneurs join our vertical-specific accelerator programs to team up with our corporate members or receive a direct investment from Plug and Play. Plug and Play has over 40 locations across the world and our corporate members include: The Alliance to End Plastic Waste, USAA, Visa, Nationwide, Aflac, Daimler, Ford, Nissan, BP, Johnson & Johnson, Roche, Pfizer, Walmart, Coca Cola, Adidas, and over 500 more. Plug and Play's corporate members utilize Plug and Play to identify the best startups to meet their challenges. Plug and Play's proven investment track record includes Honey, Guardant Health, ApplyBoard, BigID, Kustomer, Rappi, Flutterwave, Hippo, PayPal, Lending Club, Dropbox, and many more.
WHO WE'RE LOOKING FOR:
We are looking for a Software Support analyst with one or more years of experience supporting SaaS solutions such as cloud collaboration tools.
We offer an exciting, forward-thinking Silicon Valley-style environment, working close to some of the biggest corporations and most innovative startups in the world. The position will be located in Valencia and will report to the Automation team.
HOW YOU WILL MAKE A DIFFERENCE:
As part of the support team, you will be working on supporting business software including our own innovation platform Playbook, Salesforce, Slack, Zoom, among other platforms on our tech stack. You will be doing so in close collaboration with our Automation team and our global network of solution champions.
During your first month you will need to familiarize yourself with our business and our collaboration tool portfolio.
Your main responsibilities will include:
User Software Support:
User Enablement (internal staff and external users):
Administrative Tasks
REQUIRED EXPERIENCE:
Desired experience:
WHAT WE OFFER: