Customer Service Representative - Barcelona, España - Webhelp

Webhelp

Empresa verificada

Barcelona, España

hace 1 semana

Publicado por:

Isabel García

beBee Recruiter

Descripción

Advisor

Location

Barcelona, Spain
Language
French***
Description:In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is from home and provides service support and resolution of routine problems regarding client's products and/or services.

Reimagine your career

Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." We're recognized with awards like "World's Best Workplaces," "Best Companies for Career Growth, and "Best Company Culture," year after year.

We're on the lookout for
Spanish/French-speaking Customer Service Representative (from home) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.

Career growth and personal development

We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix + Webhelp, there's real career and personal growth potential.

In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role

As a
Customer Service Representative on our team, you will:

Log call details onto call management systems and provide response and resolution within SLA
Understand the customer profile and maintain appropriate communication in relation to it
Ensure contractual SLA is maintained
Act as a Brand Ambassador for the company and their products

Concentrix + Webhelp is a great match if you:

Are proficient or bilingual in
French and advanced in Spanish:
Good disposition to work in a customer service environment. As well as teamwork skills.
Customer care skills ability to listen to and understand the customers' need.
Ability to take ownership of, and progress calls to resolution or to escalate call to resolution.
Initiative and disponibility to receive trainings and adaptation skills.
Proven expertise in client services regarding fashion or boutique experience.
Interest and passion for fashion as well as knowledge of the latest fashion trends.
Proven expertise in Ecommerce client service (after purchase)
Knowledge of emotional intelligence that allows the agent to identify a customer's problem and solve it in an empathetic way.
Proven expertise in Payment Method platforms
Knowledge in CRM software.

What's in it for you

In this role, we offer benefits that help you support your unique lifestyle: