Cms Field Service Representative - Barcelona, España - SUEZ

SUEZ

Empresa verificada

Barcelona, España

hace 3 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Report to:
Area Manager

DESCRIPTION:

The Field Service Representative is responsible for the effective and profitable conduct of the service function in that portion of the customer assigned under the direction of the Account Manager.

WHAT WILL YOU BE DOING

Providing service, dosing equipment maintenance, recommending changes, reporting and communicating with customer representatives on treatment performance in accordance with the commercial agreement; the service and support will be provided to customer sites within region and nationwide as needed;
EHS compliance;
Understanding the commercial agreement at each assigned customer site and ensuring the Account Manager is made aware of any customer requested scope change;
Working with Account Managers to ensure that the profitability and productivity plans as defined by the Sales Director are met;
Ensuring the Account Manager is made aware of any customer contact changes;
Optimizing the service activities at the assigned customers to maximize productivity and profitability;
Ensuring execution of customer service plans;
Communicating with the defined customer contact or deputy during each service visit;
Reporting to the Account Manager of any concerns with compliance, performance, relationships, scope creep such as additional visits or customer requests as well as growth opportunities;
Developing customer relationships at the assigned accounts.

WHO ARE WE LOOKING FOR?: