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    NB EMEA Customer Service Agent with German + English - Barcelona, España - CPM

    CPM
    CPM Barcelona, España

    hace 2 semanas

    Default job background
    Descripción

    Our Client

    New Balance - believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand, and deliver a first-class service to our customers.

    We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

    We ́re Curious: Proactive approach to problem-solving and a "can do" attitude.

    We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

    What will you be doing?

  • Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way
  • You can put yourself in our customers' shoes, analyse their problems and offer them individual solutions
  • Offering an omnichannel service to our consumers via telephone, email, chat, and social media
  • Developing a sound understanding of the products and services offered by our client
  • Becoming an expert on all things New Balance
  • Embrace our company values and act as a brand ambassador

    • Requirements

    What skills & experience will you bring to us?

  • A fluent level of German with exceptional grammar and spelling skills
  • High level of English (Both written and spoken)
  • A genuine passion for delivering outstanding customer service
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • A professional outlook and proactive approach to problem solving

    • Benefits

    What do we offer?

  • Start date: May, 27th
  • Contract: Temporary 5 months (1-month probation period)
  • Full time: (25 hours/week)
  • Working days/Hours: Monday to Friday from 9am to 2pm
  • Salary: €12.435 gross per year
  • Incentives: Top performance incentives
  • Holidays: 24 calendar days per year
  • Paid bank holidays + 1 extra day in lieu
  • Hybrid work model: 3 days per month at the office / training / rest from home
  • Training: 7 days from 10am to 7pm (first 5 days at the office)
  • Office location: Barcelona (La Sagrera)

    • Other Benefits:

  • Best-in-class people engagement activities and programs
  • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
  • Employee Assistance Program - Free, confidential, and impartial guidance and support
  • Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
  • New Balance online discounts 30% off
  • Option to sign-up for Discounted Private Health Insurance
  • Referral Program – Bring a friend and get a referral bonus.
  • Access to LinkedIn specialised training & courses.

    • Who we are

    CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

    CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the start of their journey within CPM.

    #wecare#wearecurious#weachievetogether

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