Email & Chat Agent: German + English Cpm - Barcelona, España - CPM International

CPM International

Empresa verificada

Barcelona, España

hace 4 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Our Client

Tasks

What you'll be doing?

Analyse the client's situation to reply to them quickly and efficiently
Identify technical incidents, apprehend them, and provide an appropriate solution
Offer adequate solutions with a positive approach
Organise product returns and follow up on exchanges and repairs

Requirements:

What skills & experience you'll bring to us\*\*?\*\

Fully professional level of German and English
You are very well organized and have excellent interpersonal skills
You can put yourself in our customers' shoes, analyse their problems and offer them individual solutions
Within our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo range
You know how to work within a team, you are easygoing
You adjust quickly to new environments, and you are able to follow procedures and deal with deadlines

Benefits:

What do we offer?

Start date: 1st of April 202
Contract: Permanent contract (1month probation period)
Fulltime: (39hours/week)
Working days/Hours: Monday to Friday, rotating schedules between 09:00 AM and 19:00 PM with the occasional Saturday.
Salary: 22,000€ gross per year
Holidays: 24 per calendar year
Paid bank holidays +1 extra day in lieu
Hybrid model: Working 2 days from home per week/the rest from the office
Training: 3 weeks from the office, Monday
Friday

Other benefits:

Bestinclass people engagement activities and programs.
Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a highgrowth environment.

Employee Assistance Program

Free, confidential, and impartial guidance and support.
Employee Benefits Club a wide range of exclusive perks and rewards as a valued member of our organisation.
Option to signup for Discounted Private Health Insurance.
Referral Program: Bring a Friend and get a Referral bonus
Access to LinkedIn specialised training & courses

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation.

We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

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