Compliance / IT Support Agent - Dutch - Marbella, España - JUJUR

JUJUR

Empresa verificada

Marbella, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

Position:
Dutch Compliance/IT Support Agent

Location:
Torremolinos (Málaga), Spain or Marbella, Spain

Employment type:
Full-time

Remuneration:
Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

Handle incoming calls, assist remotely and respond to electronic requests
Understand and use best practices to provide first level support and the best possible customer service in a timely manner
Perform remote cleaning as indicated
Resolve problems from the first call using the knowledge retained during the training and search through the available documentation
Record problems in the database
Possess the ability to dynamically understand and retain changing information in relation to the support department and the organization
Revision, analysis and scoring of interactions using latest AI technology
Provision of compliance and quality coaching to Tier 1, Tier 2 and Tier 3 technical staff
Identify recurring noncompliant patterns within established guidelines
Host compliance calibration sessions with staff

REQUIREMENTS:

Native/fluent in Dutch, both oral and written. Fluent in English
Previous experience in sales or IT/tech support is an advantage but not necessary as full training and support will be given
Ability to identify sales opportunities and able to perform; as this is a sales role you must be able to sell and close
Excellent communication and social skills, outgoing
Ability to work as a team player: flexible, supportive, encouraging, prepared to listen, learn and improve together
Passionate about technologies

BENEFITS: