- Offer 1st and 2nd line IT support to our global workforce
- Represent the department positively in interactions with internal stakeholders and occasionally external vendors
- Maintain optimal functionality of Audio-Visual equipment in meeting rooms
- Participate in diverse 2nd line projects
- Conduct basic and advanced troubleshooting tasks
- Handle service requests like onboarding/offboarding processes, software installations, access management, and mobile device support
- Ensure timely logging, updating, and resolution of service desk tickets within SLAs
- Prior experience in an IT service desk role or similar position
- Proficiency in software and hardware issue resolution
- Familiarity with Microsoft Windows 10 and 11, Mac OS, and Mobile Device Management
- Experience with Windows Autopilot/Intune
- Knowledge of networking fundamentals
- Hands-on experience in user management through Windows Active Directory, including password and permissions management
- Ability to support various network peripherals such as printers and AV equipment
- Capability to provide mobile support for iOS/Android devices and familiarity with mobile MDM software (desirable)
- Skilled in cultivating and nurturing business relationships
- Outstanding interpersonal and communication abilities
- Exceptional attention to detail and precision
- Capable of working efficiently under pressure and time constraints, demonstrating strong organizational skills to manage a demanding workload
- Approachable, adaptable, and professional approach, proficient in translating technical matters and delivering exceptional customer service
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IT Service Desk Analyst - Madrid, España - Indicia Worldwide
Descripción
Who are we?
Greetings, we are Indicia Worldwide. We are a leading global marketing agency leveraging data and technology, partnering with top-tier brands worldwide.
We excel at spotting ROI opportunities that others overlook. Combining creative flair, data insights, and technological prowess with production and procurement expertise, we enhance marketing performance and efficiency. By empowering our clients to deliver compelling, cost-effective, and sustainable customer experiences, we drive ROI for them.
Established in 2017 through the merger of three thriving entities under the umbrella of our parent company Konica Minolta, Indicia Worldwide aims to redefine value creation in the marketing domain.
What's the role about?
We're on the lookout for a talented Service Desk Analyst to join our team in Madrid. In this role, you will act as the primary contact for all global service functions via phone, email, and service desk portal.
The Global Service Desk Team consists of six dedicated Service Desk Analysts and a Team Leader, delivering comprehensive IT support to all Indicia Worldwide staff.
What we're looking for:
Essential soft skills for success:
You'll operate in a dynamic, supportive setting, delivering IT support in-person and remotely. We seek a team player with a proactive mindset, comfortable interacting with individuals at all organizational levels.
Role specifics:
This position entails working at our London office (C. de Prim, 19) five days a week.
We are committed to equal opportunities and will accommodate reasonable adjustments for all applicants. If you require any support during the interview process, please inform us in advance so we can make suitable arrangements.
