Sr. Manager Application Support, Chrom/tea, Emea - En remoto, España - Thermo Fisher Scientific

Thermo Fisher Scientific

Empresa verificada

En remoto, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

Position Summary

The Senior Manager is an integral part of the EMEA Application Support leaders to optimize use of resources and knowledge, interacting closely with managers and teams.

Key

Responsibilities:

The position, is accountable for all activities handled by the Application Support team in Southern Europe, for the identified product lines within Chrom-TEA, in alignment with the regional Sales leadership team to support the EMEA AOP and to ensure customer satisfaction.

In this role, you will:

Provide leadership, clear goals and direction to reporting colleagues (Application Scientists) and team to achieve the goals.
Promote the respect of Safety & Security rules among team members, in the lab and in the field.
Work together with Application Support managers responsible for other product lines in EMEA to achieve regional team goals
Drive the team to provide support and training to our Sales colleagues and to our customers to ensure their happiness, satisfaction while balancing at the same time the pre

How you will get there?

As a Senior Manager for Application Support activities in EMEA South, your role will have several aspects, including the following ones:

Ensure adequate use of the management tools (e.g. SFDC, R.A.D.A.R., metrics and PPI business systems).
Ensure the team provides highquality and effective support and working closely with factorybased product and vertical marketing teams.
Actively handle demo inventory to ensure appropriate equipment is in place to support sales and customers
Develop talent through annual reviews and PMD process, being attuned to employee satisfaction/engagement topics and building an inclusive environment to work in
Ensure employee development and training for technical, commercial, soft skills and sales proficiency.

Leading by example

As part of the southern leadership team, the Senior Manager ensures team's work life balance and leads the team positively through change while meeting collaboration goals.

Doing so, the Senior Manager supports and drives continuous improvement initiatives to build and maintain core business processes and procedures, designed to achieve customer satisfaction.

Required qualifications

Education: Degree in chemistry, biochemistry or similar
Language: Proficient in English plus either French, Italian or Spanish
Current experience of leading a technical team with the ability to demonstrate robust leadership capabilities & experience of developing team performance
Expert knowledge of the actual market/technologies (i.e. Chrom/TEA and regional exposure)
Tools: Microsoft Office, CRM (SFDC)
Excellent written and verbal communication style
Good selforganizational skills, and the agility to quickly reorganize schedule when needed.
Readiness to travel mainly within the appointed region (EMEA South) frequently as well through Europe (overnight travels: 3040% of the time)
Driving license

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.