financial operations specialist - sme support - Barcelona - beBeeOnboarding

    beBeeOnboarding
    beBeeOnboarding Barcelona

    hace 6 días

    Título del trabajo: Customer Onboarding Manager

    Descripción

    At Qonto, we're on a mission to empower small and medium-sized businesses (SMEs) to achieve their goals.

    We do this by combining innovative business tools with exceptional support. Our comprehensive suite includes seamless invoicing, spend management, and pre-accounting solutions that make it easy for entrepreneurs to succeed in the French market.


    The Impact of Your Work


    We are committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity within our team.

    Your Role In All This:

    As an Onboarding Manager you will work closely with our Senior Lead Timothée M'Belu.
    1. Provide exceptional customer service across multiple channels while supporting capital increase inquiries from French companies creating or investing in theirs;
    2. Analyze daily customer problems collaboratively implementing continuous improvements maintaining the WOW effect with Product Tech Compliance AML teams;
    3. Create maintain internal processes responding better customer requests create update FAQs & macros challenge existing procedures provide feedback KYC/B teams Product Teams;

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