- Güçlü iletişim becerilerine sahip, Türkçe'de akıcı ve ileri düzeyde İngilizce bilen
- MS Office ve Google araçlarını etkin bir şekilde kullanabilen
- Üniversite derecesine sahip
- Proaktif, sorumlu ve çoklu görevleri yönetebilen
- Stres altında etkili çalışabilen ve müşteri şikayetlerini çözebilen
- Empati, problem çözme, takım çalışması, uyum sağlama gibi softskillere sahip
- Madrid, İspanya'da bulunan ofisimizde çalışabilecek
- Çalışma saatleri: Pazartesi-Perşembe 09:00 - 18:00 & Cuma 8:30 - 15:00
- goFLUENT dersleri/eğitimleri alan müşterilerle ilişkileri yönetmek
- Belgelenmiş süreçler doğrultusunda arayan veya e-posta atan öğrencilere yardımcı olmak
- Müşteri şikayetlerini çözmek ve eğitim ilerlemelerini takip etmek için müşterilere aramalar yapmak
- LC Yöneticisi tarafından gerekli görülen durumlarda demo aramaları yapmak
- Hesap Yöneticileri/Satış ekibine destek olmak ve belirlenen KPI'lara ulaşmak
- Üçüncü bir dil bilmeniz (İspanyolca, Fransızca, Almanca, Portekizce, Lehçe) artı bir avantajdır
- Yöntemli ve organize çalışma becerilerine sahip olmanız tercih sebebidir
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Learning Consultant - Madrid, España - goFLUENT
Descripción
Şirket Hakkında:
goFLUENT, dünya genelinde dil öğrenme pazarını kökten değiştirerek, şirketlere küresel dijital eğitim stratejileri geliştirmelerine yardımcı olmaktadır. Yapay zeka destekli teknoloji, eşsiz içerik kütüphanesi ve insan etkileşiminin özgün bir birleşimi aracılığıyla dil öğrenme sürecini hızlandıran platformumuz, işyerinde başarı elde etme hakkına tutkuyla inanan, misyon odaklı bir SaaS şirketidir. Dünya çapında 1000'den fazla çalışanıyla, gerçekten küresel bir şirketin parçası olacaksınız.
İş Tanımı:
goFLUENT eğitimlerinde sürekli bir takip sağlayarak dinamik ve uluslararası bir ortamda yabancı dil öğrencilerine telefon/e-posta yoluyla rehberlik edecek ve ihtiyaçlarına yanıt vereceksiniz. Eğitim ve pedagoji konusundaki danışmanları olduğunuz için, talepleri çok çeşitli olabilir. Satış/Müşteri Başarı Yönetimi Ekibi ile yakın bir işbirliği içinde, her bir müşterinin dil programı üzerindeki ilerlemelerini güncel tutmanız istenecektir.
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