- Mainly handle inbound activity (calls, emails, chat, tasks) of customer post-sales requests
- Fast and effective reply to inbound queries
- Make outbound calls when necessary to solve issues with customers and different internal business units
- Create quotes and follow up with cross-selling / up-selling and a proactive and service attitude
- Ensuring personal knowledge of the Store portfolio and Post sales process is maintained
- Initiate & manage Customer post-sales-related tasks; covering order cancellations, claims management, order, and delivery follow-up, refund requests, and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient, and customer-centric approach
- Are bilingual or proficient in German and fluent in English
- Have a minimum of 1 year of relevant experience
- Have strong communication skills
- Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
- Are customer-driven and motivated to work in sales
- Are achievement and target-oriented
- Have IT knowledge and technical understanding
- Have a strong personal interest & curiosity in IT products and applications
- Have real capability to listen to customers
- Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs
- Have exceptional customer and customer care skills
- Great office location in Valencia
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
- Full time 39 hours/week contract: Monday to Friday from 08:30 to 17:30
- Part time 20 hours/week contract: Monday to Friday from 13:30 to 17:30
- Base salary + Bonus
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German-speaking Customer Service Sales Representative - Valencia, España - Multilingual Jobs Worldwide
Descripción
:Are you enthusiastic about creating memorable experiences? We are looking for a German-speaking Customer Service Sales Representative (on-site) to join one of our exciting projects in Valencia.
As a Customer Service Sales Representative in our team, you will:
You'll be a great match if you:
Your benefits:
Usuarios de profesión German-speaking Customer Service Sales Representative en Valencia
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Ivan Shapovalov
Customer support / Customer care / Project manager
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akin arpac
customer support, Sales