Madalina Stoian

Conscientious and ambitious Criminology and Psychology student with experience in Customer Service, a Individual hard worker and as part of a team, enthusiastic to learn new things and speaker of three languages (Romanian, Spanish and English) with a great ability to remain calm under pressure

Crewing Officer
Easyjet
27 January 2022 - Date
Responsible for managing all aspects crew rosters from the day of operation to 3 days out using the AIMS crew system and a range of decision support tools. Ensure all crew rosters are first and foremost safe, legal and compliant with local industrial agreements. Consider operational robustness; efficiency, cost effectiveness; Fatigue and Crew lifestyle considerations when making changes to rosters.

Cabin crew
EASYJET UK
Februarie 2019 - January 2022
Provide information, guidance, and assistance for safety and comfort to passengers on board aircraft
Attend the “brief” and act on it
Conduct safety check before flight
Greet customers, check their tickets and accompany them to their seats Prepare and serve drinks and food to passengers
Present emergency equipment and give instructions
Monitor and secure the cabin regularly
Comply with all aviation rules and regulations for safety and protection Assist passengers and cabin crew during emergency situations
Provide special help to passengers with special needs (children, disabled persons, elders etc)
Submit analytic reports concerning flight incidents
 

Cabin crew
WIZZAIR UK
March 2018 - Februarie 2019
 

Hostess
SALT WHISKEY BAR & DINNING ROOM
April 2017 - March 2018
Welcome guests in a warm and friendly manner.
Ascertains their dining/lodging needs.
Seats guests and manage the seating chart.
Monitors restaurant activity to determine seating and dining flow. Responds to guest inquiries and requests in a timely, friendly, and efficient Manner

esponds to guest inquiries and requests in a timely, friendly, and efficient manner.
Admin Assistant
A&P FORMACION
July 2009 - April 2014
Answering and directing phone calls to relevant staff
Scheduling meetings and appointments
Taking notes and minutes in meetings
Ordering and taking stock of office supplies
Being a point of contact for a range of staff and external stakeholders Preparing documents for meetings and business trips
Processing and directing mail and incoming packages or deliveries Greeting and directing visitors and new staff to the organisation
Writing and issuing emails to teams and departments on behalf of teams or senior staff
Researching and booking travel arrangements for staff members
Finding ways to improve administrative processes
 

Office Administrator
IPG FLEXO
May 2014 - April 2017
Answering incoming calls; taking messages and re-directing calls as required
Dealing with email enquiries
Taking minutes
Diary management and arranging appointments, booking meeting rooms and conference facilities
Data entry (sales figures, property listings etc.)
General office management such as ordering stationary
Organising travel and accommodation for staff and customers
Arranging both internal and external events
Possibly maintaining the company social media accounts
Providing administration support to Sales Reps, Property Managers and Senior Manager 

Degree
Arden university
2019 - Date
Criminology and psychology degree

 

19 - Date
Criminology and psychology degree
Education
Ceac
2008 - 2010
Administration and accounting course
 

Education
E-LEARNING
2014 - 2014
COURSE OF COMMUNITY MÁNAGER ON THE WEB AND SOCIAL NETWORK