Luz Achagua

Profesional administrativo organizado y orientado a los resultados con un excelente historial, especialmente en el apoyo a estrategias de expansión de productos y servicios, implementación de lineamientos, y en el aumento de la calidad del servicio y de los clientes. Excelentes dotes de comunicación, relación e influencia, manejo de herramientas digitales, y hábil para establecer relaciones duraderas con diferentes grupos. Persona eficaz con amplia experiencia de liderazgo, capaz de adaptarse a nuevos entornos. Lengua materna es el Español con manejo de inglés y alemán fluido. Cetificada en PM Prince2 

In previous positions in different sectors, I have served as executive assistant to both the Regional Officer and Chief Operating Officer, customer manager, guidelines and open market facilitator. Noteworthy achievements include:

- Provided administrative support to multiple departments, including managing calendars, coordinating meetings, and preparing reports
- Real-time administration and analysis of assigned customer-specific Artificial Intelligence data and attributes in the CRM system for German marketing purposes 
- Trained, oversaw, and assisted moderators using their minds & tools accurately to filter spam content following local regulations and guidelines
- Point of contact for addressing and resolving escalated customer service issues
- Partnered with cross-functional departments to deliver quotes, estimates, and pricing
- Managed and maintained assigned budgets, ensuring accurate tracking and reporting of expenses and reducing overspending
- Day-to-day customer-facing operations, including relationship management, event coordination, and staff training support to accelerate growth
- Tracked, analysed, and displayed data to generate reports

Licenciatura

Bachillerato