Amr Alhamwi

"Passionate and motivated professional seeking an opportunity to excel in a dynamic and challenging work environment. With a solid background in Business Development, I am eager to leverage my expertise and embrace new experiences to make a meaningful impact within my team and contribute to the success of the workplace."

-  Business Development Manager

2022- Present

Google - Barcelona, Spain

• Meeting quarterly SQO quota and achieving daily and weekly activity targets 
• Managing assigned accounts and identifying high potential prospects 
• Contacting C-level decision makers, understanding their needs and technical requirements, and aligning them with available Cloud solutions
• Documenting customer interactions and deal details for easy reference by all stakeholders

-Assistant Customer Relationship Manager

2018 - 2021

Hotel Mim Sitges Boutique 4* Sup l Sitges, Spain

• Built and maintained guest and VIP client networks, using service preferences and profiles
• Ensured accuracy and timeliness of calendars and CRM system databases
• Cultivated relationships with guests, customers, and potential clients
• Supervised and supported the guest service staff, providing guidance and handling complaints professionally
• Collected feedback on service quality and gathered suggestions for improvement
• Promoted client loyalty through proactive management and delivering exceptional service

- Food and Beverage Supervisor

2016 - 2018

Hotel Murmuri 4* Sup l Barcelona, Spain

• Oversaw daily operations, ensuring smooth functioning of food and beverage services
• Recruited, trained, and mentored team members
• Managed procurement and coordination with logistics and purchasing departments
• Implemented Murmuri's quality standards and recommended improvements to enhance guest satisfaction
• Developed strong relationships with guests and department heads
• Implemented strategies to enhance team performance and optimize operational processes

• Bachelor’s degree, Tourism Division of Hotels Management

University of Damascus Damascus, Syria

2007

• Bachelor's degree, Fine Arts Division of Interior Design

European's Private University Aleppo, Syria

2003