Claims Team Lead - Barcelona, España - Pay Retailers

Pay Retailers

Empresa verificada

Barcelona, España

hace 3 semanas

Publicado por:

Isabel García

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Descripción

PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market.

The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments.

Our strategy has created a differentiated model in the payments landscape.

Our team is growing and we are looking for a
Claims Team Lead to be based in Barcelona. The Fraud & Claims department is fueled by a passion for continuous improvement and problem solving.

As a Claims Team Leader you will be working from 9.30 to 18.30h from Monday to Friday and actively involved in the development of systems and processes to guide PayRetailers' Claims team towards greater productivity and efficiency.

Job Duties And Responsibilities:

Monitor and report on metrics of team performance, while striving to maintain departments SLAs and achieve monthly objectives.
Delegate tasks within the team by knowing team members' strengths and weaknesses. Help team members set priorities and reorganize their workloads.
Coach junior team members and identify any knowledge gaps within the team.
Update Operating Procedures and department's process repository, communicating to concerned parties as appropriate.
Manage shifts, vacation, and performance appraisals within the team.

Experience And Qualifications:

Proactive and detail oriented.
Detailoriented and an inquisitive nature.
Knowledge of customer support systems and practices.
Excellent people & communication skills.
Previous experience working in the Payments Industry is a plus.
Previous team leadership experience.
Knowledge of payment and dispute workflows, both for credit card and alternative payment methods, is a plus.

What We Offer:

Competitive salary
Opportunities to grow within a company in hypergrowth stage
Additional days of holidays
Private health insurance
At least one day of home office per week
Free language classes ‍
Individual development plans
Excellent work environment and good collaboration
Free coffee/tea, fruits and snacks from the company
Possibility to increase your net salary through our flexible retribution partner
Quaertly Team buildings