- Dirección de equipo gestión de viajes clientes.
- Trato excelente con el cliente
- Responsable del servicio general proveído por los equipos asignados
- Implantación y control de procesos
- Gestión de cuenta.
- Planificación y seguimiento de los objetivos operativos.
- Trabajo en equipo
- Elaboración de Informes
- Gestión de RRHH
Requisitos:
Buscamos a una persona con... - Actitud Resolutiva y predisposición en la toma de decisiones
- Gran conocimiento en procesos.
- Habilidades para la coordinación y gestión de equipos.
- Sin miedo en la toma de decisiones.
- Reservas aéreas (Tarificación, emisión, reemisiones)
- ATC/ATCR
- Reservas de Hoteles GDS
- Reserva de coches GDS
- Trabajar con Smart Flows, Smart Trigger, Quality Monitor)
- Trabajar con perfiles de Empresa y Viajeros
- Trabajar con sistema de Colas
- Herramientas de autoreserva de clientes Cytric, Concur, Pursuit
_ Otros Sistemas de reservas:_ - Web hoteles, Low Cost, Rail, Barco
_ MID OFFICE_ - Conocimientos de sistemas de facturación: Piscis, Avsis, AGM, etc
- Manejo de sistema Office: Excel, Power Point, Word
Otros Requisitos: - Ingles nível alto.
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Service Delivery Manager - Álava, España - Úbico - New Corporate Mobility Design
Descripción
Descripción:
_Somos Úbico _un nuevo concepto de agencia del Grupo W2M y Grupo Iberostar. Nacemos desde la libertad de la experiência, para diseñar nuevos modelos de servicio adaptados a la nueva movilidad corporativa.
En el equipo Úbico compartimos valores, estamos orgullosos de nuestra experiência, asumimos el reto de la nueva movilidad y evolucionamos el concepto de agencia para adaptarnos a las nuevas necesidades de sus clientes.
En Úbico nos hemos replanteado el servicio en todos sus ámbitos para poder extender todas las capacidades con el único objetivo de poder diseñar cualquier modelo de servicio que necesite el cliente._ Funciones y responsabilidades_
_ AMADEUS_- Amadeus nueva plataforma
Selling Connect:
