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Customer Success Executive - Madrid, España - Ebury
Descripción
Customer Relations Executive - FX Dealing Team
Ebury Madrid - 4 days a week office based working - 1 day working from home
About the Job
We are offering an exciting opportunity to join a fast growing team in Madrid. You will be apoint of contact for some of our corporate clients, providing daily operational and tradingassistance. You'll have a combination of client-facing skill/experience, operational know-howand problem-solving abilities. In order to support the day-to-day relationship of our corporateaccounts, you will possess these qualities with the ability to expertly switch between each asneeded. You'll be servicing the revenue and growth area of the business at an exciting timefor the company. You will act as an ambassador for the product and service at a customer-
facing level.
About you:
● A passionate individual with a strong interest in client servicing
● Prepared to go the extra mile to exceed customer expectations and experience
● Desire to deliver best in class service, to support our industry-leading offering
● Strong written and verbal communication skills
● Strives in high pressure/pace environment
● Ability to excel within a busy client-facing environment with significant monthlyworkload peaks (previous experience preferred)
● Managing workload around tight time constraints
● Confidence in liaising and mediating between multiple internal departments to findsolutions
● Confidence in dealing directly with clients as an ambassador for the brand andproduct in terms of your service approach and interpersonal skills
● Have the capacity to manage different types and nature of enquiry simultaneouslyacross several platforms and for a different type of clients
● Resolve client issues as they arise
● Ability to multitask/prioritise – working around the daily deadline
Commercial awareness:
● Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts. This could be in terms of new currency requirements/ upcoming client needs, working with sales/commercial teams as appropriate, highlighting developments & improvements to the product to our clients etc.
● Head for numbers – confidence dealing with numbers - exchange rates, profitmargins and an awareness of commercial implications
Eye for detail:
● Dealing with live currency trade booking, banking information, figures and highvalue/volume payments and clients - accuracy of work is particularly key
● Helping clients identify issues preemptively (e.g. payment dates, banking data etc.)
Drive to solve problems:
● Self-starter with the initiative and ability to 'get stuck in' - Confidence to find solutionsworking with teams internally – take ownership of client issues/ queries and seethrough to end
● Interest in currency markets helpful
● Experience with Microsoft suite (particularly excel)
Role:
● You will be looking after a portfolio of 300 clients who will be trading online throughour EBO platform
● You will have an understanding of clients & business activity /core business, FX needs
● Making sure clients have Ebury as their main platform for trading and makingpayments internationally
The ideal candidate will have the following:
● Languages - Spanish Fluency and English at a professional level
● Sales skills / experience is a PLUS
● Knowledge of FX (Of course...)
● Knowledge of all products Ebury does offer
● Being able to adapt in a constant evolving and challenging environment
It is an exciting and challenging opportunity for anyone looking to be involved with the launchand success of a new department at Ebury as it is the client servicing one.
What we can offer you:
● A career with Ebury, which is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by Glassdoor and AltFi.
● A clear path for progression, mapped out by your individual goals and personalobjectives.
● The tools to develop and master your client relationship skills with the view to youbecoming the primary Servicing Executive on a number of accounts.
● The opportunity to service and develop your own book of clients.
● A support structure that will drive you to succeed in your next goal.
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