Delivery Manager DevOps and Automation - Madrid, España - NTT Ltd.

NTT Ltd.

Empresa verificada

Madrid, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever.

By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?
Responsible for high-level relationship management with clients.

Serves as the primary management contact and client liaison during delivery of a professional services engagement or an outsourced solution.

Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. Works to grow the client relationship by identifying new business opportunities.

Drives team to execute on contract terms and conditions and works with the delivery managers to ensure on-time delivery of projects that support the client's business.

Generally has profit and loss responsibilities. Selects, develops and evaluates personnel to ensure the efficient operation of the function.

Working at NTT
The role of MS Client Delivery Management is to manage one or more MS Client Delivery Specialists.

They support the business and protect the company's reputation by taking responsibility for overall contract management for local, small and low to medium complexity client contracts.

They are responsible for ensuring client satisfaction, service delivery, and contract profitability for their assigned client contracts.

These clients require service delivery for more than one NTT Business Units and are often complex by nature and are typically across multiple sites or for multiple NTT service offerings.

Key Roles and Responsibilities:

Lead and coach a team of one or more Service Delivery Specialists
Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts
Work closely with the Service Delivery Management and Vendor Management teams to identify methods or purchase and procurement, establish evaluation criteria, evaluate alternative options, and assist with the decision to select the most appropriate vendor/supplier
Engage proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance
Develop and manage an annual operating budget and work with the Commercial Team, ensure that monthly and passthrough billing happens
Consult the Legal Representatives within NTT and ensure that all contract escalations are addressed with contract governance
Review all proposals delivered to the client and ensure that growth objectives within the account are in line with NTT's overall growth objectives and serve the best interest of the client
Contribute to presales processes by providing information, determining the effort required to deliver, and generally providing advice on the most optimal way to approach the client or filter out what is not relevant to the client
Collaborate and engage with a variety of stakeholders, including the Business Review Board members, the monthly Account Forum with the respective Business Units and the Steering Committee to ensure the delivery of services against the agreed Service Level Agreements
Drive service delivery excellence by motivating the team members and inspiring outstanding performance against Service Level Agreements
Negotiates and resolves contractual issues, including failure to meet contractual obligations
Partner with the organization to attract the right talent and ensure that the team is staffed according to requirements and that all team members are fully utilized

Knowledge, Skills, and Attributes:

Ability to lead and coach a team
Ability to establish strong relationships with internal stakeholders and external clients
Excellent relationshipbuilding skills
Strong ability in managing coordinated delivery of service
Excellent written and verbal communication skills
Strong collaboration skills
Ability to work well in a pressurized environment
Excellent client centricity
Excellent business acumen and commercial skills
Highly analytical with proven negotiation skills
Passionate, strong initiative, selfdriven with a commitment to succeed

Academic Qualifications and Certifications: