Customer Service Representative - España - Stanley Black & Decker

Stanley Black & Decker

Empresa verificada

España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Make A Difference For Those Who Make The World

The Why

The diverse, purpose-driven Team at Stanley Black & Decker share a unified passion for creating products, tools and solutions for those who make the world.

Wherever you go in our company, you'll find uncompromised devotion to performance, innovation, customer satisfaction and social responsibility. Now is your chance to become one of these people within our growing Fortune 200 Company.

A role with us will give you a strong understanding of how a world class organization creates and implements different strategies across our various commercial brands for a positive outcome.

The What
Reporting directly to the

Customer Service Manager, the

Parts Customer Service Agent will assist consumers, dealers and retailers using a customer centric attitude with inquiries about issues with our products and their need for replacement parts. They promote our products, parts and company to not only address the immediate needs of the customer, but ensure they have future confidence in us and our brands.

The How

Document calls as required into our call centre case system to ensure the reason for the call and subsequent followup is available for other agents to reference and to support the collection of team metrics
Perform part lookups and provides the correct part numbers using technical diagrams, cross references and engineering specifications
Diagnose simple consumer issues and provide the part number or simple corrective action to repair consumer products, sending consumers to our authorized service dealers when appropriate for warranty or other repairs
Take credit card payment for consumer and retailer phone orders using PCI compliant standard work when necessary

What we need

University Degree or College diploma in Business preferred.
34 years working as a Customer Service Representative ideally in a call centre or call queue environment.
Bi-Lingual in French and English preferred
Experience with outdoor power equipment is a strong asset.
Experience using an order management system such as Mapics/InforXA is considered a strong asset.
Experience with Excel, Word, SalesForce is considered a strong asset.
Willingness to learn and cross train for other tasks.

What you get

A creative role with independence
Opportunity for career advancement with a fortune 200 company
Competitive compensation & benefits package including RRSP contributions
Company vehicle, cell phone & laptop
Company Perks including: Goodlife Fitness discounts, Employee product purchase, and many more

We Don't Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe.

Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker.

Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history.

Come build with us and take your career to new heights.

Who We Are
We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative.

We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet.

We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks
You'll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You'll Also Get

Career Opportunity:
Career paths aren't linear here.

Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:

Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.

Purpose-Driven Company:

You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.