Customer Serivce Agent with Native German - Barcelona, España - Talent Search People
Descripción
Our client is a multinational web fleeting and vehicle tracking management company based in Barcelona.
Being a Customer Support Specialist means you are technically minded, a problem solver and keeping the customer at the heart of everything you do.
What will you do?
- You will provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction and swift resolution at the core of every decision and behavior
- You will proactively manage customer expectations
- You will constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities
- You will liaise with peers as well as crossdepartmentally to provide complete and thoroughly researched answers for the customers
Requirements:
This job is for you if:
- You already have successful experience in a similar role
- You have impeccable written and verbal communication skills in German and English (internal business language). Any additional language skills you have will always catch our attention even more
- You have good interpersonal and customer service skills
- You have eager to learn new products and technologies and utilize your knowledge in a practical way
- You have the ability to be both proactive and reactive, and remain detailoriented even under pressure
- You have the ability to follow standard processes and practices within set service levels
- You are a team player
- You have previous experience with CRM systems (such as SalesForce) is an advantage
Benefits:
What will you get:
- You will have the chance to work in a fastmoving, innovative and international team, dealing with different countries and cultures
- You will have a company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job every day if you don't like the people you work with
- You will be able to have decisive actions.
And that's not all, we offer a huge amount of benefits:
- 23 annual leave days
- Working from home up to 3 days a week
- 500 euros gross to set up your home office
- Chance to work abroad for 40 working days per year
- Birthday off and volunteering time off
- Unlimited access to LinkedIn Learning
- Free English lessons
- Employee Assistance Program
- Contributory pension scheme and private health insurance with Sanitas
- Home office allowance and lunch vouchers
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