Quality Analyst Customer Service- English Language - Valencia, España - HireOn Ltd

HireOn Ltd
HireOn Ltd
Empresa verificada
Valencia, España

hace 2 semanas

Isabel García

Publicado por:

Isabel García

beBee Recruiter
Descripción

HireOn Ltd Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an English speaking Quality Analyst Customer Service for their Valencia office.


Position:
Quality Analyst Customer Service


Location:
Valencia, Spain


Employment type:
Full-time


Remuneration:
euro gross/month

Annual medical checks.

Free lunch and breakfast served onsite.

DUTIES AND RESPONSIBILITIES:


  • Conduct regular quality checks on Customer Support agents, vendors and products
  • Accompany quality assessments with meaningful and constructive feedback, while helping agents, vendors and product to improve their quality performance
  • Maintain comprehensive knowledge of Customer Support processes and procedures
  • Follow and adhere internal and external SLAs and KPIs, individually and within the team level
  • Help the team accomplish its objectives by bringing a systematic, disciplined approach to evaluation and improvements of Customer Support teams, vendors and product
  • Engage to continuous knowledge development regarding sector's rules, regulations, best practices, tools, techniques and performance standards
  • Report Customer Support team's, Vendors' and product performance to relevant stakeholders
  • Contribute to the team culture in a positive manner
  • Effectively working through Quality reporting tasks maintaining speed, quality and consistency of report management
  • Act as an objective source of independent advice to ensure quality, legality and goal achievement in Customer Support processes, vendors and product.

REQUIREMENTS:


  • Native/fluent in English, both oral and written. Fluency in Portuguese is an advantage
  • Minimum of 2 years' experience in Support Quality (CS / quality / control)
  • Experience working internationally, crossteam, and/or crossgeo
  • Previous experience in a customer support or Quality Assurance background
  • Previous BPO experience is a plus
  • Impeccable English communication skills
  • Analytical mindset, comfortable working with data, noticing patterns, trends and things of note
  • Problemsolving ability, making decisions and providing recommendations to your leads, colleagues and other stakeholders of your job through data analytics
  • Punctual and well organized
  • Reliable, adaptable and display commitment to the team's goals
  • Autonomous, able to work independently as well as part of a team
  • Customerfocused. Our customers come first and we make no compromises on that, so you always have the customer's best interest in mind.

BENEFITS:


  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Breakfast and lunch offered onsite
  • Guidance and tools to reach your full potential.

Salary: 1,300.00€ - 1,500.00€ per month
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